Consumer Protection Law
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My suggestion is to file a complaint with the Federal Communications Commission against them for unfair and deceptive advertising. Here is a link to the FCC site where you can link through to file a complaint -- http://www.fcc.gov/ The difficulty here is that even if you have a log of a date and time where you asked them if the Ipad had cellular capability BEFORE you purchased the services, they are going to deny that you ever made that inquiry and there is no real way to expose them for the liars that they are. However, in addition to filing a complaint with the FCC, you should also file a complaint with the Colorado Attorney General for consumer deceptions / deceptive advertising and if there is a local address in Colorado for the company, you can take them into small claims court there for up to $5,000. In order to make a small claims court filing, you can get the paperwork from your local county district courthouse (clerk's office) or you can access the forms through the CO Judicial branch website. http://www.courts.state.co.us/Forms/Forms_List.cfm?Form_Type_ID=237 There is also a handbook and instructions on the website. You can bring the claim without using an attorney and get a hearing within a few months on the matter. I typically suggest small claims court when the matter is a few thousand dollars simply because the hourly rate of most attorneys would make hiring one simply too expensive to pursue the matter very far without it costing a small fortune.
Please let me know if you have further questions.
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Mary, Thanks for answering the question. I originally asked how much the iPad costs and was told around $600. I have found out that this particular iPad costs around $399 and Apple stopped making these iPads 2 years ago. At this point we really just want to get away from this company but have signed a contract for 2 years. We no longer feel we can trust their services. We will send back the iPad and they have said they would refund us money however the iPad wasd a promotion agreeing to pay a higher cost for monthly services so I don't understand what they mean by a refund and as I said we no longer want to do business with them. The only address I have is a PO box no physical address. Is there a way of getting a physical address? Thanks Betty
Hello again Betty -
If you are unable to get a physical address in the state, you can check with the Better Business Bureau locally or try the Attorney General's office in Colorado to see if they have any information on this company to see if there is a local address. Obviously you would want the physical address to take the matter to small claims court if they do not give you the credit that they stated they would give to you or they try to charge you a much higher price for the 2 years service.
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