Hello and welcome.
My name is XXXXX XXXXX my goal is to provide you with excellent service today. I am sorry to hear of your difficult situation. Before I can give you an accurate answer to your question, please provide the following additional information:
Did you pay extra for this option? Do you have evidence of the dealer's misrepresentations such as witness testimony or documentation?
I look forward to assisting you as soon as I have received this information. Thank you.
I bought this from a certificated Buick dealer it is a Buick Enclave. The window sticker was not on the car but in the glove box when I bought the car. I was told only when I asked that this was on the vehicle and while test driving the vehicle with my family the sales person pointed out what button made the system activate. After that I assumed the system was in the vehicle. The window sticker dose not reflect the option being on the car. The car was priced higher than about 7 to 8 in the market that did not have this option. My only concern is that I would not have bought this vehicle from this dealer at this price without that option i would have gone to another dealer. I also work for a company that has fleet pricing. That I did not use because the price was 100 less than the fleet price for the car with the added option. The car as is with fleet pricing is over 1100 less. most other dealers in the area have the car as is at 2500 - 3000 less than this dealer sold it to me for. I knew this ahead of time the only reason i bought this car was because the option was represented as being in this vehicle. I could not fine any better deal in the area with this option. But i do not have in writing that this was an added option.
No the Buick has a touch screen system with a feature for advanced trip info. The button looks like a road in a 3d perspective. the sales lady told us that that was the navigation system controller and when she pushed the button could not get it to work. she said that it has to probably be activated to work and the activation instructions would be in the owners manual. this option also includes a 10 speaker Bose stereo system and some kind of rear volume controls and headphone jacks.
There is no need for you to reply at this time as this may "lock" your question back to me, thus inadvertently delaying a response from someone else. My apologies for any inconvenience and Good Luck.
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