Hi! LegalGems here. I have extensive consumer law experience and will use this to assist you with your issue today. I am sorry to hear of this. Unfortunately, disputes with moving companies are not rare. If the number of boxes were estimated based on the company's professional advice, then typically the company would be responsible for any adjustments that were necessary due to an incorrect estimate. You mention the estimate was "binding" - unless there is a specific disclaimer that would exempt it from this binding classification, generally the parties are both obligated by the terms of the contract. For example, if less boxes were required, it is improbable that the moving company would reduce the "binding" price in such an event (of course, if this did occur you could claim you justifiably relied on their misrepresentation, thus incurring a larger moving price than necessary). I'm looking into a few resources; a few moments please.
As acknowledged by Puco, a binding estimate is just that - binding. http://www.puco.ohio.gov/puco/index.cfm/consumer-information/consumer-topics/moving-in-ohio-know-your-rights-when-hiring-a-moving-company/
Generally, a moving company has the option of providing you with one of three kinds of estimates (clearly stated on the estimate):
A complaint can be filed here: https://www.puc.state.oh.us/secure/PicForm/index.cfm?navitem=righttop
In the meantime, you can have an attorney review the binding clause of the contract to ensure there are no loopholes/exceptions (keeping in mind any ambiguities are resolved Against the drafter - a good thing here) and if there are none, they can write a letter stating that pursuing a claim that they know is invalid is against the Fair Debt Collection Practices Act, and the Fair Credit Reporting Act, and all legal remedies will be pursued (the act provides for a $1,000 fine for violations).
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