Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
is there any recourse for a cabinet designer that charged us a 300% mark up on the manufactures cost of the cabinets? We used a local cabinet designer to purchase cabinets for our kitchen. He charged us a total of 34,000. We were able to get the bill for our order from the cabinet manufacturer (St Martin) and it came to a total of 11,500. Is there anything we can do about this designe taking full advantage of people that are not familiar with the kitchen redeign industry as he did with us?
Hi, my name is XXXXX XXXXX I will be glad to assist you in any way that I can,
I had my kitchen redone a couple of years ago, so I know exactly what you are saying and what you are going through; the markup is so high that it is unconscionable. It certainly hurts the manufacturer because less consumers will be ordering his products if they use the same designer. I wish I could tell you that you had several options, , but unfortunately, that is not the case in a free economy and where the manufacturer has not set a ceiling for the resale price of his products. This is what economists call free competition. The cabinet designer is in competition with other cabinet designers, but if consumers do not get several estimates from several cabinet designers, they never really find out what the cabinet designer's profit margin is.
Although you would not be receiving any discounts, you might want to inform the manufacturer what this cabinet designer's markup is because I am sure he is very interested in what the ultimate consumer has to pay for his products because it will eventually hurt his business in the long run.
You could raise this issue with the cabinet designer and tell him that you could have been a good source of "word of mouth" advertising to bring him more business, but since you have learned what his markup is, you will advertise what the cabinets cost him and what he charged you for them. The cabinet designer cannot do anything to you because what you will be telling your friends, neighbors, and anyone else who is in the market for redoing their kitchen, is the truth. He will eventually experience a loss of some of his business when his reputation for taking advantage of his customers becomes known. If he is an astute businessman, he will give you some kind of discount. If he does not make any concessions on the price, you will at least have the satisfaction of knowing that you exposed his business practices.
I realize that this is not what you wanted to hear, and I wish I could have given you the Answer you were hoping for, but I have an ethical obligation to give you only correct Answers and information, so I am respectfully XXXXX XXXXX you not hold the law of competition which is applicable to your situation against me when rating me because you will be rating my service to you and not if you like or agree with the law applicable to your situation,
Please be kind enough to rate Excellent Service" so that I receive credit for assisting you, it will not cost you anything additional to give me a positive rating, and that is the only way I can receive credit, Thank you for understanding,
Positive Feedback and Bonus are always welcome,
If you receive a Customer Satisfaction Survey from JustAnswer, Please rate a 10 as it gives me a greater opportunity to assist other customers on this website and is greatly appreciated,
Thank you for allowing me the opportunity to assist you,
That is the answer I was expecting, i just wanted to be sure there was not some law that I was unaware of. thank you very much for your service.
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).