How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Infolawyer Your Own Question
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 53852
Experience:  Licensed attorney helping individuals and businesses.
11313492
Type Your Consumer Protection Law Question Here...
Infolawyer is online now
A new question is answered every 9 seconds

I recently paid $99 and signed a 2 year contract with a cell

This answer was rated:

I recently paid $99 and signed a 2 year contract with a cell carrier and received a nice phone. A phone that stopped working so I sent it back and received another, that one also stopped working. Now I am on my 3rd phone and back to square one. A month later I receive an email stating that the second phone had cosmetic damage, un related to the malfunctions, and due to that the phone will not covered by the manufacturer and that I will be charged a fee of $300 for the phone.
When I stated that if I had to pay that fee I would want the phone back and when I asked they said NO!

I s it legal for them to charge me for a product and then not let me have it?

I sincerely XXXXX XXXXX for your help.

Alexander

Daniel :

Hello,

Daniel :

They may not charge for it and not permit you to have it

Daniel :

you may lodge a complaint with your card company

Daniel :

you may also lodge a complaint with the BBB and dept of consumer affairsd

Daniel :

another option is small claims court

Daniel :

I wish you the best.

Daniel :

Please let me know if I can clarify anything

Customer:

can you please clarify "they may not charge for it and not permit you to have it"

Customer:

Is it my right as a costumer to ask for something i am paying for?

Daniel :

You were told you would get a certain phone at certain price

Daniel :

they breached that promise

Daniel :

that amounts to a breach of contract and misrepresentation

Daniel :

they may not impose fees that you never agreed to

Daniel :

or fail to provide the product both sides negotiated for delivery

Daniel :

You as a consumer are 100% entitled to demand and receive what you paid for!

Daniel :

I wish you the best.

Customer:

I understand. Thank you.

Daniel :

very welcome

Daniel :

Kindly rate the answer as excellent

Infolawyer and 2 other Consumer Protection Law Specialists are ready to help you

Related Consumer Protection Law Questions