Oh my, yes.....I last saw my contractor (Hermes Rodriguez) on 8/9, was told by him the vanity should be here 2 -3 weeks.
At first I thought the problem was in the delay, delay, delay of the missing merchandize. However, I am realizing that it really is about a much bigger problem - the completion certificate and how it was handled.
On Aug 10 Sears employee, Isabel Valverde, (who is the contact person between the contractors and Sears (and also the wife of Hermes Rodriguez, my contractor) called and asked to come to my home....I was duped into signing the completion certificate., which I feel was not only illegal, but fraudulent, or intent to defraud getting my money when she knew the contract was not complete and could not be completed until the receipt of the Vanity (receipt of which I still have not received) all of which is covered under Contract 15648167 and the Contract Change Authorization under contract 15648167,
Sears has certainly not done anything to rectify this this situation except to stonewall me.
I think Sears has have some questionable people working for them. But I also feel they don't care as long as the money comes in. You cannot believe the process one goes through to get to anyone. I truly feel that is indeed intentional.....wards off complaints.
My contract is with Sears, Contract 15648167, dated June 10, 2013, totalling over $15,000 (including initial deposit, with a contract change authorization to the same contract no. dated July 12, 2013 for an additional $2006.01. This has all been paid to Sears.
The only person that both Capital One and I feel really gives a hoot is a lady in the Florida 'Quality' office, Bette Tirado (e-mail address is [email protected] or telephone
Aug 20, Sears apparently honored the signed certificate, even though the person who pressured me into signing was well aware of the missing merchandize. She is the wife of the contractor who was doing the work and knew very well the contract was NOTcomplete. More than $12,000 was charged to my capital one credit card. on this date.
After Aug 21 my calls were not answered, calls were not returned. At this point I started my long journey to find out who in sears could help me. What a nightmare! I did talk to a couple of people, but with no tangible results. My Salesman being one and Tulie Winson in the Warehouse at Richmond., VA. Tulie is not a customer service oriented person.
Aug 26 Sears filed the contract as completed.
Capital One has been very supportive and just having them on the phone is much, much, better than me trying to even find out anything, let alone solve anything,
I feel scamed by Sears. I am very disappointed.
I think there may be duplications in this reply....sorry, I am upset.....Thanks, XXXXX XXXXX(NNN) NNN-NNNN/p>