Consumer Protection Law
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Bought a gas dryer online from Home Depot; paid for installation $89
Upon delivery, informed they don't install gas dryers in this county, so they didn't - just left the dryer, and so could not haul off the old one.
Chatted online with a representative, and was told the installation fee would be refunded. It hasn't showed up in my account.
Called the local store and played phone tag; the first associate said I would have to have it installed.
Found a plumber to come in and install the dryer. First estimate was $375; second estimate $200.
Went to the store and spoke with the store manager. She said she would give me $200 for all of this.
Got a call yesterday saying a check was waiting for me at the store and I could come pick it up. It's now $220 to cover any taxes.
1. Paid for installation - they don't install.
2. Installation fee not refunded
3. Manager offers me this amount of money which all together, IF the initial installation fee is refunded (which she said the $200 is not part of), will actually about pay for the dryer.
Don't know whether to pursue this as a legal matter of misrepresentation - who else might be being taken due to nondisclosure of what the company cannot do.
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Thank you for such an articulate answer: succinct and clear, especially for those of us who are not readily conversant in legal parlance. This indeed provides closure for me for this transaction, not to mention some clean and dry clothes! :) Many thanks, XXXXX XXXXX Do take care, and should I have any further questions with regard to any legal matters, I hope you are on "duty." Best to you. Timothy
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