How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Law Educator, Esq. Your Own Question
Law Educator, Esq.
Law Educator, Esq., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 109943
Experience:  Attorney experienced in commercial litigation.
Type Your Consumer Protection Law Question Here...
Law Educator, Esq. is online now
A new question is answered every 9 seconds

I am concerned that I may be the victim of fraud

This answer was rated:


Bought a gas dryer online from Home Depot; paid for installation $89

Upon delivery, informed they don't install gas dryers in this county, so they didn't - just left the dryer, and so could not haul off the old one.

Chatted online with a representative, and was told the installation fee would be refunded. It hasn't showed up in my account.

Called the local store and played phone tag; the first associate said I would have to have it installed.

Found a plumber to come in and install the dryer. First estimate was $375; second estimate $200.

Went to the store and spoke with the store manager. She said she would give me $200 for all of this.

Got a call yesterday saying a check was waiting for me at the store and I could come pick it up. It's now $220 to cover any taxes.

1. Paid for installation - they don't install.

2. Installation fee not refunded

3. Manager offers me this amount of money which all together, IF the initial installation fee is refunded (which she said the $200 is not part of), will actually about pay for the dryer. 


Don't know whether to pursue this as a legal matter of misrepresentation - who else might be being taken due to nondisclosure of what the company cannot do.


Thank you for your question. I look forward to working with you to provide you the information you are seeking.

This would be considered a breach of contract, since they failed to perform what they contracted with you to perform. They are liable to reimburse you for the money you paid for installation. If the manager is offering to pay for installation, they are offering to settle the breach of contract.

As far as misrepresentation, if the company they sent was not licensed in your county to install, that would have made it illegal for them to do and if you file a complaint with the Attorney General's Office of Consumer Protection, if the store proves they paid you for the installation then the AG will find the matter has been settled. Furthermore, they still did deliver the drier to you and if they are giving you the $200 for installation, or $220, then you are still getting the drier for what you agreed to pay. To go to court over this, because it is breach of contract, the only damages you could get would be actual damages, no other damages and again, they are paying you for the installation as you said they have a check ready for you for that purpose and as such they are making good on the deal they made with you.

I truly aim to please you as a customer, but please keep in mind that I do not know what you already know or don't know, or with what you need help, unless you tell me. Please consider that I am answering the question or question that is posed in your posting based upon my reading of your post and sometimes misunderstandings can occur. If I did not answer the question you thought you were asking, please respond with the specific question you wanted answered.

Kindly remember the ONLY WAY experts receive any credit at all for spending time with customers is if you click on OK, GOOD or EXCELLENT SERVICE even though you have made a deposit or are a subscription customer. YOU MUST COMPLETE THE RATING FOR THE EXPERT TO RECEIVE ANY CREDIT, if not the site keeps your money on deposit.

Also remember, sometimes the law does not support what we want it to support, but that is not the fault of the person answering the question, so please be courteous.

Customer: replied 3 years ago.



Thank you for such an articulate answer: succinct and clear, especially for those of us who are not readily conversant in legal parlance. This indeed provides closure for me for this transaction, not to mention some clean and dry clothes! :) Many thanks, XXXXX XXXXX Do take care, and should I have any further questions with regard to any legal matters, I hope you are on "duty." Best to you. Timothy

Thank you for your response.

Please do not hesitate to ask for me anytime you have any other legal questions.

Please do not forget to leave excellent service feedback. Thank you again.
Law Educator, Esq., Lawyer
Satisfied Customers: 109943
Experience: Attorney experienced in commercial litigation.
Law Educator, Esq. and 4 other Consumer Protection Law Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
< Previous | Next >
  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
  • My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer. Eric Redwood City, CA
  • I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight. Michael Wichita, KS
  • PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent. Three H. Houston, TX
  • Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!! Elaine Atlanta, GA
  • It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem. Tony Apopka, FL
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK

Meet The Experts:

  • Infolawyer



    Satisfied Customers:

    Licensed attorney helping individuals and businesses.
< Last | Next >
  • Infolawyer's Avatar



    Satisfied Customers:

    Licensed attorney helping individuals and businesses.
  • Ely's Avatar


    Counselor at Law

    Satisfied Customers:

    Private practice with focus on family, criminal, PI, consumer protection, and business consultation.
  • Tina's Avatar



    Satisfied Customers:

    17 years legal experience including consumer protection law.
  • Barrister's Avatar



    Satisfied Customers:

    Attorney with 15 years experience in various consumer protection areas
  • P. Simmons's Avatar

    P. Simmons


    Satisfied Customers:

    16+ yrs. of legal experience.
  • Andrea, Esq.'s Avatar

    Andrea, Esq.


    Satisfied Customers:

    25 yrs. of experience in employment law, real estate and business law, family law, criminal defense and immigration.
  • LADY LAWYER's Avatar



    Satisfied Customers:

    Consumer Lawyer

Related Consumer Protection Law Questions