I am sorry to read about your difficulties with Verizon Wireless ("Verizon"). Since you have attempted to resolve your issues with Verizon and you have not gotten any cooperation from Verizon, you have two options. You can either file complaint against Verizon with Federal Communications Commission (“FCC”) or you can file lawsuit against Verizon for unfair and deceptive act and practice for trying to force you to pay for equipment that you have returned and for calls that you did not make. It would cost Verizon more in Attorney's fees to defend your lawsuit. So, hopefully, a threat of lawsuit would get Verizon to reconsider and be reasonable.
Your issues with Verizon are the types of issues that a Consumer Attorney may be interested in because you are probably not alone. So, a class action case may be possible with you being the primary Plaintiff in the case. Most consumer Attorneys would take a case on contingent fee basis. This means that the Attorneys may not charge upfront for their fees and would only get paid if they win the cases for the consumers. Even then most Courts award Attorney fees to prevailing consumers. So, you may not have to pay out of pocket to obtain a consumer Attorney to sue Verizon for unfair and deceptive act and practice. You can use the following sites to find local consumer Attorneys: naca.net
You should also pull your credit report and review it to make sure that Verizon has not improperly reported your account as delinquent to the Credit Reporting Agencies (“CRAs”). If it has, then you need to dispute the information with the CRAs. Click here to learn how to obtain complimentary credit reports.
Click below to file complaint with FCC:
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