Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
Hello and thank you for the question.
You have a right to pursue the matter in court and with the BBB
however, that process can take months and prove expensive
if they will listen to an independent expert
I would suggest agreeing to it
which will support your position and may lead to a resolution quickly
you could always pursue court and the BBB after if they still wont cover your loss
They should cover the cost of the independent expert
so you dont incur further loss
Should I take it to an independent shop and then take it to them.
so you have solid support
for your position
which should make it more likely they agree with you and cover it
you also thereby create a record and proof for court should it go that far
Would the record include letters from my mechanic's satisfied previous customers ?
that is not necessary
unless his credentials are questioned
if he has a good rating, a resume, etc that helps
his track record and years of experience would be relevant
Is the independent mechanic allowed to open up the engine and inspect it, or just visually inspect the external movements and fluid levels of the engine?
can do both
I wish you best of luck
Kindly click on an excellent rating for the answer.
are you there?
if I can clarify anything else, of course, ask me
otherwise, kindly rate the answer positively