How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Law Educator, Esq. Your Own Question

Law Educator, Esq.
Law Educator, Esq., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 102197
Experience:  Attorney experienced in commercial litigation.
Type Your Consumer Protection Law Question Here...
Law Educator, Esq. is online now
A new question is answered every 9 seconds

Does Smart Shoppers Savings Club have a record of consumer

Resolved Question:

Does Smart Shoppers Savings Club have a record of consumer fraud?

I am being contacted by them about payments that are allegedly due from me for a contract into which I inadvertently entered via a pop-up on my computer late one night in May 2012. They tell me I have signed up for two years with them and owe them $67.50 per month for June and July, and that they are about to send the account for collection.

Googling "Smart Shoppers Savings Club" leads to a web site that isn't the same as the club name, another that has all the Terms and Conditions on the site only in Latin(!), and more that I haven't yet had time to explore. How is a customer to contact a company that was able to hook me and reel me in with a pop-up teaser nevertheless unable to register their URL with the Google people to get to the top of the list (or even the top 10) so customers can contact them? (rhetorical question)

Have you seen other complaints about Smart Shoppers Savings Club, especially about their magazine subscription service? Any action taken against them? Anything of record? Is a contract purportedly for 2 years with only an online transaction to document it considered valid, or does the statute against frauds still apply?

Thanks for any help you can give me. They've milked me for close to a thousand dollars, I think, and I'm sick and tired of paying them for magazines I don't want (Maxim, Bow Hunter, and many others, for a widowed woman) and other services I don't even know about to assess whether I like them or not. Time for this to stop, especially my continuing payments.

Gail Simonton
Submitted: 2 years ago.
Category: Consumer Protection Law
Expert:  Law Educator, Esq. replied 2 years ago.
Thank you for your question. I look forward to working with you to provide you the information you are seeking.

Yes, they have an F rating with the Better Business Bureau. See: Smart Shoppers BBB. Yes, there are numerous complaints about them being a scam. See: Scambook and Ripoff Report.

You need to send them a letter telling them effective immediately they must terminate your service. You need to send the collection agency a letter telling them you dispute the debt under the Fair Credit Reporting Act and the Fair Debt Collection Practices Act and to cease and desist all communications. You need to tell the company you will file a complaint with the Attorney General's Consumer Protection Unit as well. They do not have a history of suing anyone over this scam, they just call and bully and threaten them. If this is on your credit card, you need to cancel your credit card account they have so they cannot charge you any more money.

I truly aim to please you as a customer, but please keep in mind that I do not know what you already know or don't know, or with what you need help, unless you tell me. Please consider that I am answering the question or question that is posed in your posting based upon my reading of your post and sometimes misunderstandings can occur. If I did not answer the question you thought you were asking, please respond with the specific question you wanted answered.

Kindly remember the ONLY WAY experts receive any credit at all for spending time with customers is if you click on OK, GOOD or EXCELLENT SERVICE even though you have made a deposit or are a subscription customer. YOU MUST COMPLETE THE RATING FOR THE EXPERT TO RECEIVE ANY CREDIT, if not the site keeps your money on deposit.

Also remember, sometimes the law does not support what we want it to support, but that is not the fault of the person answering the question, so please be courteous.

Law Educator, Esq., Lawyer
Satisfied Customers: 102197
Experience: Attorney experienced in commercial litigation.
Law Educator, Esq. and 4 other Consumer Protection Law Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
< Previous | Next >
  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
  • My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer. Eric Redwood City, CA
  • I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight. Michael Wichita, KS
  • PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent. Three H. Houston, TX
  • Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!! Elaine Atlanta, GA
  • It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem. Tony Apopka, FL
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK

Meet The Experts:

  • Infolawyer



    Satisfied Customers:

    Licensed attorney helping individuals and businesses.
< Last | Next >
  • Infolawyer's Avatar



    Satisfied Customers:

    Licensed attorney helping individuals and businesses.
  • Ely's Avatar


    Counselor at Law

    Satisfied Customers:

    Private practice with focus on family, criminal, PI, consumer protection, and business consultation.
  • Tina's Avatar



    Satisfied Customers:

    17 years legal experience including consumer protection law.
  • Barrister's Avatar



    Satisfied Customers:

    Attorney with 15 years experience in various consumer protection areas
  • P. Simmons's Avatar

    P. Simmons


    Satisfied Customers:

    16+ yrs. of legal experience.
  • Andrea, Esq.'s Avatar

    Andrea, Esq.


    Satisfied Customers:

    25 yrs. of experience in employment law, real estate and business law, family law, criminal defense and immigration.
  • LADY LAWYER's Avatar



    Satisfied Customers:

    Consumer Lawyer

Related Consumer Protection Law Questions