Make the demand once more to the dealership for the rust to be repaired as it is covered under warranty regardless of what the service manager said. If the dealership refuses to fix it, you can contact the manufacture for redress. You need to ask to be directed to the manufacturer's customer service department. I am confident that the issue would be resolved to your satisfaction.
So rust is covered under the warranty based on what is written on their website? Response 1: Yes. I'm not sure how to approach the service manager again when has told me they cannot doing anything because it is not causing the powered seats to not work and that "it happens". Any advice on how to re approach? Response 2: Direct the service manager to the statement on their web site and the warranty and make another request for the rust to be fixed. Let the manager know that you would escalate the issue to the manufacturer if they still refuse to fix the rust. However, before pointing to a statement on their web site, make sure to do a screenprint of the web page because they can change the statement and deny that they ever made it and that you misunderstood. So, do a screenprint first or print the web page and keep it for your records before contacting them again. When they say they build all Cadillacs to be rust and corrosion resistant, should that include anything and everything in the car? Response 3: Yes. I would take them at their own words.
If I have exhausted all possible actions can I proceed with legal actions? Response: Yes, you can. You can file lawsuit against the dealership and the manufacture for unfair and deceptive act and practice for refusing to perform work covered under their warranty. You may consider retaining the services of a local consumer Attorney to assist you with your case. Most consumer Attorneys work on contingent fee basis and would not ask for upfront fees unless they win the case for you. Even then, you may not have to pay out of pocket as most Courts do award Attorney fees to prevailing consumers.
You can use the following sites to find local consumer Attorneys:
naca.net lawyers.com justia.com
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).