Consumer Protection Law
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Thank you for the information. At this time since you have been disputing the information with AMEX for three months with no success, you may consider filing lawsuit against the company to recover the $6,790.00. Unfortunately, this lawsuit cannot be filed in Small Claims Session because the claim amount is above Small Claims maximum of $5,000.00. The lawsuit can be filed at the Courthouse in the County where you live or where the company is located. The forms for filing the lawsuit are available at the Courthouse in the Clerk's office. Click on this link to locate your Clerk's office.
Do not bother filing complaint with Florida Attorney General's Office. It is a total waste of time and energy because they are not going to do anything.
You may also consider retaining the services of a local consumer Attorney to file the lawsuit against the company for unfair and deceptive act and practice for refusing to refund the amount paid by your spouse when she did not open the package and thus did not use the program because of her illness. Most consumer Attorneys do not charge upfront fee and would only charge fees if they win the case. Event then, you do not have to pay out of pocket as Courts usually award Attorney’s fees to prevailing consumers. You can use the following sites to find local consumer Attorneys:
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