Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
I am sorry to hear about your situation and I am happy to help you resolve the matter.
First, while they say they may forfeit your room if you do not check-in within 24 hours, despite it being fully prepaid, I would be shocked if they did not allow you to continue your stay should it come to that.
However, you should absolutely dispute the charge with the credit card company when you have the first opportunity.
I've set the dispute process in motion with my credit card company.
And I have no intention of staying in that hotel.
Finally, in situations such as this, while unfortunate, I have found these type of issues to be resolved with a simple letter to the corporate office and copy the hotel. I would explain that there has been a change in circumstance, perhaps you were unaware of the "prepay" and you may have a family emergency or other situation that may divert you from your stay.
It may also help to call the corporate office and explain your situation. Certainly, I would explain that you do not intend to "litigate" this matter, but you may be compelled to should they continue to charge your account.
How soon after you paid for the hotel, did you wish to cancel the hotel?
I called the hotel to cancel, BEFORE any charges had been posted to my card.
I can tell you, the last thing a hotel like this wants is to get tied up in a small claims court or litigation over $800. The costs far outweigh their profits.
But, is it the hotel,or is it Choice Hotels the corporation that would go to court?
How many days after you purchased the hotel did you call to cancel
Generally, most states have a law that allows you to withdraw a contract within 3 days. So that will work in your manner.
However, this is more ammunition you can use in a letter to corporate and to the hotel.
Thanks, XXXXX XXXXX good bit of information to know. I'll have to see if it applies to me here in Michigan (the hotel also located in Michigan)
My pleasure. If you need anything else, I am here to help. Good luck!
Got it. Thanks!
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).