Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
I am sorry to hear about your difficulties:
I had a new starter installed in my car at a automotive repair shop here in Putnam,Ct. I have AAA and had to have my car towed to this repair shop called 5th Dimensions. I never received a written estimate to let me know how much it would cost me. I called them everyday to find out about me car and after 6-Days I called and they told me that my car was done and then told me that it was going to cost me $395.00. I told them that that was ridiculus and that I was not going to pay that amount because I new it was way over priced. I went to pick up my car and they would not release the car until I paid them cash only, they would not take my credit card from only me. I was very upset so I then called the Putnam police but had no satisfaction and he seemed to be on there side and I felt he intimidated me. I had no choice in this situation so I paid them cash and left as the police officer waited and basically escorted me off the property. I am still very upset about this matter and wondering if there is something I can do about this incident? I feel used and hurt. Do I have and kind of rights in this matter. The Cop told me No!
Response: What the repair shop did by not providing you with a written estimate of repair before the repair was done is unfair and deceptive act and practice. You can sue the repair shop n Small Claims Court to recover the amount that you paid. Click on the link below for Small Claims information:
You can also file complaint with your Attorney General's Office and Better Business Bureau: