Dear Customer, thank you for choosing Just Answer. I would like to assist you with this matter today.
Unfortunately a $90.00 charge is unlikely to be sufficient to make filing a civil claim worthwhile from a financial standpoint. You may do so in small claims, and will likely win a judgment with punitive damages based on the facts as you have stated them. Courts are protective of consumers that have been unfairly taken advantage of, and the company's actions are particularly improper and blatantly fraudulent (which will open them to punitive damages in addition to the $90.00 in compensatory damages).
You can report the matter to your state's Attorney General's office. The Attorney General will have a department of consumer affairs website where you can file a complaint against a business. The Attorney General can handle the matter with an investigation and prosecution when appropriate and based on available funding. Blatant fraud and theft (they are stealing from the state's citizens) is a good basis for a state investigation.
Finally, you can alert the software company that this other company is illegally using its brand and profiting from its product. This company may be interested in taking enforcement actions of its own in civil court.
I hope that my answer was of assistance to you. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Please remember to rate my service once you have all the information you need. Thank you for your business!
Thank you. I believe I understand my rights in this instance.
File in small Claims.
Report to Attorney General's Office
Report to Malwarebytes. (BTW did try to phone Malwarebytes before contacting Just Answer but could not find phone contact No)
I will follow through all 3 because I am particularly concerned with Online operating services like this where you start with one company and are then transferred to 3rd Party intermediaries. then you don't know who you are dealing with.
Had I been persuaded to allow them remote access to my computor once again they would have simply deleted the software/evidence and claimed it was never put on my system. Now I've had the opportunity to take a 'screen grab' of everything including the logs and message alerts as evidence and proof of my case. Thank you.
Thank you. Me Too. So will sent what I sent to you to Malwarebytes as a report.
Finally have just looked up proceedure for Small claims filing. Looks quite straight forward only. I'm British and recent lawfully admitted US permanent residant. So US systems are new to me. a. How much within a range should I be reasonably asking for in this case? b. Roborant Tech Supports, Head Office: is based here in California according to the website.1254 West 8th StreetSan Pedro, CA 90731
However the guys I spoke to today and those earlier this year who gave the tech support initially were clearly in India!! It was an Online transation so where should the case be filed?
Thank you. Yes. I was and still am based in Los Angeles at the time of purchase. I'll file my claim here and see what happens. It's really the principle of the thing. Thank you once again.
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