Thank you Bill, for wading through my unedited letter! Your information was very helpful. As I was skimming through it I was speaking with representatives with Vivint Alarm Systems. I had proposed that Vivint, and the sub (?) company for whom the rep was a go between (?) and the representative/sales person--that we all take responsibility for the mistake for ethical and moral reasons. To do that we would all pay 1/3 of the 1,030. that Monitronics wanted for me to pay so that I could then be released from the contract.
Thanks be to God--AND to YOU the parties involved agreed to do the right thing so that the business relationship could be maintained and we could more importantly learn a good lesson AND feel good that we had treated each other in a manner that honored our humanity. That touched my heart!
I then told the parties I would like to get back to them tomorrow to discuss the final solution. The reason I gave was that I wanted to speak with Monitronics. You see, Monitronics signed me up verbally over the phone for another extended two years. This was in 2011. The verbal agreement was made when I was under duress. I had made the call initially to rep[ort to Monitronics that the most vulnerable window in my house was left unsecured for one year! They did not take responsibility by offering me a free year--to make up for the year they had failed to secure my home. Instead they offered some free technology that did not make up in cost at all for the one year...They sent out a tech which I was made to pay for to install the new equipment.
Then, they asked me to extend my contract for two more years. I do not remember this because I was so emotional about the year my house was unsecured. Monitronics said I verbally agreed to renew and extend the contract. I can't believe I would have done that--but they clain they have a recording of my voice! I wonder if they ever sent me a copy to sign re: this matter. I do not think they did!
It would be wrong for any of us --Vivint, the Rep, and my husband and myself to pay for the breaking of the contract at all--for the two year extended...And I think Monitronics should make good on the one year they did not fulfil their contract and protect me.
They made me believe that I had no recourse and the best they could do was to give me more technology equipment.
What would you say to that, Sir? Thank you so much for your help! I appreciate you very much! Deana