Yes this is the company i dealt with.
Here is their information.
1947 West Glenoaks Blvd.Glendale , Ca 91201
Before I ask the company for a complete refund I wanted to weigh my choices and the situation. Bear in mind that the stage right now is that they will now order the "correct" parts but those are not available until at least September.
I paid by check and it was cashed.
If its helpful I can forward on the complete email correspondence with the company. The only part that was not recorded by email is where they mentioned that they would next charge me only for the new parts and no labor.
At this point I am tempted to try and get my camera back AND get a refund. To repair the camera at a solid company with good reputation I have learned is about $800.00 so you can imagine how I would be inclined to still try and have this company help me. However it seems that they are not only incompetent but offer horrible customer service. ie.
The necessary parts not even available until Sept! I sent the cam originally in April.
Thanks for your help and suggestions. I am more than happy to provide any info you need or answer further questions.
I am unable to locate the Image stabilization unit elsewhere Alex but perhaps if I dig hard it may be possible. this is a valuable but older camera and so parts are not as easy to locate.
I am also now a bit worried that this company is not very competent and there is concerns that if they couldnt diagnose the correct problem with correct parts initially they may not complete this job in a professional manner as well even if I wait until Sept or longer to have them service my camera.
I obtained the information from Video One the expensive place which repairs cameras like mine. They have written files that report that it was the image stablization unit that needed to be replaced. It's important to be honest and precise here Alex and so I did consult with them a couple of years ago what needed to be done and replaced and they quoted that the part needed was the image stabilization unit. This is the unit that is now on back order by camcorderrepair.com.
Not being an expert on camera repairs I simply forgot about their assessment only that they were expensive and because of the time window negated what Video one had told me. Instead I took the word of camcorderrepair that the video head and 3CCD unit needed to be replaced. Which it didnt unfortunately.
I called Video one a few weeks ago and they had my old file on hand verifying that it was indeed the Image stablization unit that needed to be replaced. A confirmation that unfortunately came a bit late for me since
camcorderepair.com already had begun working on my camera.
I also received an apology in writing via email that stated that they would now do it correctly. Which I can forward on to you.
Video One the reputable company will replace the defective part and perform service on the camera for about $800.00. You can easily see why I chose camcorder repair.com as their original quote was that to repair my camera would only be about $300.00. I took a risk obviously in using them but I found no negative reviews about them. I should have checked BBB though as they say they are listed with BBB and they are not!
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