Consumer Protection Law
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My name is XXXXX XXXXX my goal is to provide you with excellent service today. I am sorry to hear of your difficult situation. Before I can give you an accurate answer to your question, please provide the following additional information:
Is there anything in your agreement with the contractor which requires that you permit them to make the necessary repairs? Do you know how much it might cost to make the additional repairs?
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boy, it kept bugging me that I couldn't figure out how to get you the information. It may not matter now, but here is the email exchange regarding the tank repair. After my last attempt on 06/21 and still not having a repair date, I filed a complaint with the BBB on 06/30. On 07/11 the contractor left me a voicemail saying his "schedule had been mixed up".
This is the reply he sent to the BBB today:
"We have fulfilled our job. It was discussed between the homeowners that we try to lighten the load that was going to be placed on top of the septic tank. We agreed on Styrofoam. One small piece that was close to the surface came up during a rain. The rest stayed in place. We responded to the homeowner that we will come out and put more dirt over the vacant area and to help hold down the other pieces. She agreed on this and I have not had a accurate time to schedule this with her. We will still do this. We were not charging her for this. We stand behind our work and. The job was mostly labor. Due to the length of time of our relationship we did not charge her the full amount of hours it took to complete the job. "
Thanks for your patience. I'm trying to give you all the info but not swamp you at the same time. Problem is, I don't know what is important
Sent: Friday, June 21, 2013 9:28 AM
Subject: Re: Tank Repair
I will have to bring more fill material. The foam that came up was possible the piece closest to the surface.
Sent from my Galaxy S®III
Sent: Tuesday, June 18, 2013 6:33 PM
I must say I am more than surprised how you choose to respond to the partially failed tank repair.
This whole project has turned out to be a very frustrating experience. Starting with your decision to take off 4 hours for personal business on May 6, 2013 which made it impossible for you to finish the work in one day. A decision I felt was not only highly unprofessional, but also showed utter disrespect and disregard for me and my business. This was followed by your failure to let me know about your vehicle problems on May 8, 2013. After the work was finally finished on May 9, 2013 I was hoping this was a single bad experience.
Two weeks later on May 25, 2013 a 2” rainfall did result in one large piece of Styrofoam to be pushed to the surface. I did notify you the same day. But here we are 23 days later and no word from you as to how and when you will fix the problem. Not a word since my last email to you on June 1, 2013.
I want to know by the end of this week when and how you are going to fix the issue.
Sent: Saturday, June 01, 2013 11:30 AM
Subject: RE: Tank Repair
If heavy wet soil can’t keep the foam down – how would mulch keep it down?
From: txwes 
Sent: Friday, May 31, 2013 9:30 PM
That may work. I don't think it would need much. If its all packed down then it may keep the rest of the foam down.
Sent: Friday, May 31, 2013 5:25 PM
One piece. But had only 2”, far less than the rest of SA.
How about pecan shell mulch? Weighs around 425 pounds per cubic yard and doesn’t absorb water like regular mulch. That would make it about half the weight of reasonably dry soil.
Sent: Tuesday, May 28, 2013 9:13 PM
Maybe some mulch. Did it all come up or just the one piece?
-------- Original message --------
Date: 05/28/2013 6:01 PM (GMT-06:00)
To: 'txwes' <t>
Subject: RE: Tank Repair
What’s the plan now?
From: Gitta Vaughn 
Sent: Saturday, May 25, 2013 3:08 PM
Subject: Tank Repair
As you can see, the styrofoam idea doesn't work well in rain. We had just under one inch rain yesterday and barely 2" today. Had we had as much rain as the north side of SA, I'm guessing all the pieces would have come to the surface.
Hello again, what remaining question do you have? I apologize if I missed something in our continuing dialog.
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