Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
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My name is XXXXX XXXXX my goal is to provide you with excellent service today. I am sorry to hear of your difficult situation. Before I can give you an accurate answer to your question, please provide the following additional information:
Did the agreement you signed indicate the amount or weight of items they were to move? Did you exceed that amount?
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The movers packed my copy of the paperwork. I have tried to get a copy from the person acting as owner but she refuses to cooperate. I do not recall signing an agreement for weight but I don't have my copy of paperwork. The mover put all my stuff in my garage in Durango and didn't label boxes appropriately.
This has been a two stage move. One move to Berthoud and the next to Durango. Regardless of what was signed, the movers took my things that were supposed to go to Durango. They are holding them in storage. They left items behind that I'm trying to retrieve now even though the sale on the house closed.
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The cost is not the main issue here. The movers couldn't fit everything on the truck. They did not complete the move. The items that didn't fit were supposed to come on another truck but instead I had to leave with the truck that was fully loaded and "trust" they were going to load the rest the next morning and meet up in Durango. That truck never arrived. Instead, they took my stuff. Then demanded an amount before the move was completed and are holding the rest of my belongings as hostage. I stressed over and over to the movers while they were loading that my filing cabinets HAD to be loaded. They assured me they could fit everything onto the truck and not to worry about it. Now my things are scattered, broken, in pieces and many items were left behind. I see part of this as theft since my things were supposed to end up in Durango. They never even attempted to get my things to their destination. I was told they would rent a U-Haul later and bring my items but now the supposed owner is denying she ever promised that. I have part of a bed, part of a fire pit and missing items.
is there any criminal action I can take? How did my belongings go from it's final destination into their possession because they needed another truck?
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