The job is paid in full unfortunately. It's funny you mention the family thing. The person I have been dealing with from day one on the phone and through emails that works at the office just happens to be the sister of the owner. I just found this out today as I repeatedly kept slamming the owner and the company. The workmanship is pathetic. I also found out from my electrician, who I like, that this plumbing company is a sham. Sure they have an A+ rating with the BBB but what the electrician told me is that one person holds the license and then the company contracts out unlicensed plumbers to do the work. The original contract says "Install Pex Distribution System" to all four bathrooms, kitchen, laundry tub, washer, dishwasher and refrigerator. There is no Pex Distribution System in my basement. They simply pieced the visible horizontal piping with the Pex. All the original 1926 era galvanized riser piping is still in between the walls.
I would consider talking to the city about the company's surety bond. If the work is substandard they are required to fix it or the bond is forfeited. meaning they can't work in the city. Do you know anything about this? Should I get the city inspectors to come out and look at the work first and then on their recommendations seek the assistance of an attorney? I was told by the electrical inspector from the city of Detroit that they can force the company to fix or redo the work and all the costs would be on them. Not sure if this is true or not.
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