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Loren
Loren, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 29056
Experience:  30 years experience in general legal matters.
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There is a website folotolia.com where you can purchase stock

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There is a website folotolia.com where you can purchase stock photos. Their method is to buy "credits" and then use those credits to buy the photos. They are sending me notifications that my credits are about to expire and I will lose them. These are credits that I purchased; doesn't the law prevent items purchased from "expiring?" I am thinking these are along the lines of gift cards and should have at least a three year minimum. Their credits expire in 12 months from purchase.
Thanks!
Thank you for using JustAnswer. I am JudgeLaw and I will do whatever I can to answer your question and provide you excellent service.

I am sorry to hear of your dilemma. I realize how frustrating this is for you and I hope to provide you information which is accurate and useful, even though it may not be the news you were hoping to get.

The law to which you are referring is only applicable to gift cards.

What you have sounds more like an online access account which would not be governed by the same rules. Additionally, even if were subject to gift card laws, if it were not based in the US, those laws would not apply.

I am sorry. I realize this is not the answer you were hoping for. As a professional, however, I am sometimes placed in the position of having to deliver news which is not favorable to a customer's position, but accurately reflects their position under the law. I hate it, but it happens and I ask that you not penalize me for having to deliver less than favorable news.

It is my privilege to assist you. Let me know if you need further information. I hope I have helped you beyond your expectations in the service I have provided to you. I am here for you.

Please remember to rate my answer when our communication is completed so I will be compensated for my time in providing you with the information you requested.

If you feel the need to provide a low rating, please stop and reply to me via the REPLY button with whatever issue or clarification you may need. I will happily answer your follow-up questions and assist you until I am able to explain the answer to your satisfaction. Please also remember that I cannot control whether the law is favorable to your situation, so please do not penalize me for having to deliver bad news.

Thank you.

JudgeLaw
Loren and 2 other Consumer Protection Law Specialists are ready to help you
Thank you, Gary, for your positive rating of my service to you. Let me know if you need more help or have future questions. I will be here for you. Just ask for me by name at the start of your question - "JudgeLaw" or use the following link (which you can bookmark in your browser): http://www.justanswer.com/law/expert-JudgeLaw/


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