Thank you for following up with me. Here's the latest update:
- My insurance company did not send anyone out to inspect. Instead, they made a call to Toyota. They told Toyota that my vehicle was involved in 6 other claims (untrue) and that they would need to research to see which hands had been in it. My car is involved in no other claims. I also find that sharing that information is a breach of my privacy. But, the main point here is that nobody came and visually inspected my car.
- I spoke to manager at the insurance company and she said that they have photos and that this part of my car was not involved in the accident and that it was only superficial damage. She claims that the Toyota dealership did not link it directly to the accident, however, this is what is written on my paperwork from Toyota:
"Vehicle involved in previous accident at location of damaged failed harness. No work was performed. Customer declined repairs. Customers insurance did not cover or inspect."
So, clearly, the Toyota repair shop is saying that it is related to the accident.
- Toyota is taking no responsibility for not finding the problem, even though it was in their shop multiple times in 2 weeks, nor accepting responsibility for the fact that they may have caused damage.
- AAA (insurance) did cover cost of rental due to them not sending out inspector and my car being in the shop waiting. (If that shows any evidence of culpability on their part.)
At this point, I have not taken my car to any other mechanic. What would you advise?