How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Law Educator, Esq. Your Own Question

Law Educator, Esq.
Law Educator, Esq., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 99584
Experience:  Attorney experienced in commercial litigation.
Type Your Consumer Protection Law Question Here...
Law Educator, Esq. is online now
A new question is answered every 9 seconds

Hi, I not long ago applied for financing to have a new air

Resolved Question:

Hi, I not long ago applied for financing to have a new air conditioning unit and heating system installed in my condo apartment by a well known company located in the South Suburbs of the Chicago land area. I was to put 1400.00 down because that's what I could afford to do having other pressing issues and household debts to pay. The installers came to my home with the new air conditioning unit and heating system and began to take out all of my old equipment (that was still working, but old and I desired new systems). The installer soon discovered that neither of the new systems that he had would fit in the old spaces where he had already yanked out the air conditioning unit (as he put it) and also cut the wires and took apart my old heating system. When he called the company, they told him to cut the brick without my and the associations knowledge since it was not allowed to do. He did not do it, Thank God. After I chewed out the salesman and the company about their practices, the installer was told to put the old units back until they could figure something out. My heating system did not heat properly after being re-installed and of course, the air conditioner was unusable after yanking it out and cutting the wires. After contacting them via a letter from an attorney, they only wanted to give me $500.00. I only expected to pay $1,400 down and yet, ended up having to pay out an additional amount of $2,965.00 that was allotted for other household things to get new heating and air conditioning from somewhere else after nine days of being very cold in the room where the air conditioning space was just left open. The company never contacted me back until they received a letter from the attorney. They claim that the main office wasn't informed of the problem. I had to pay $4,365.00 instead of just $1,400 to get things right again. The additional $2,965 was not in my budget to be used for the project. This is why I went through financing with their company. I could not get financing with another company and as a result I have been very inconvenienced. I know there are probably no contingency attorneys that would take a case like this, but is there something I can do???
Submitted: 2 years ago.
Category: Consumer Protection Law
Expert:  Law Educator, Esq. replied 2 years ago.
Thank you for your question. I look forward to working with you to provide you the information you are seeking.

The removal of your unit before making measurements for the new unit was negligent and I am sure the other installer who installed the proper system told you that and would testify to that in court. Under IL law, you can bring a suit in small claims court for anything up to $10,000, and you need no attorney to go to small claims court.

You could likely get assistance with preparation from court though the local legal aid office, especially if you tell them you do not expect them to actually represent you.

You have grounds for a negligence case against them to seek the damages for the 10 days you were inconvenienced by their negligence plus the additional $3000 you had to pay over the price they gave you. The total inconvenience damages would generally be about equal to the additional cost you incurred over the original contract, but you should sue for the whole $10,000 and negotiate down to the $6000 ($3000 extra costs plus $3000 inconvenience) with them.

Thank you so much for using I truly aim to please you as a customer, but please keep in mind that I do not know what you already know or don't know, or with what you need help, unless you tell me. If I did not answer the question you thought you were asking, please respond with the specific question you wanted answered. PLEASE use REPLY to EXPERT if you would like more information or if you feel something was not included in your answer.

Kindly remember the ONLY WAY experts receive any credit at all for spending time with customers is if you click on OK, GOOD or EXCELLENT SERVICE even though you have made a deposit or are a subscription customer. YOU MUST COMPLETE THE RATING FOR THE EXPERT TO XXXXX CREDIT, if not the site keeps your money on deposit.

Also remember, sometimes the law does not support what we want it to support, but that is not the fault of the person answering the question, so please be courteous.


There can also be a delay of an hour or more in between my answers because I may be taking a break.

You can always request me through my profile at or beginning your question with “For PaulMJD…”

Law Educator, Esq., Lawyer
Satisfied Customers: 99584
Experience: Attorney experienced in commercial litigation.
Law Educator, Esq. and 3 other Consumer Protection Law Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
< Previous | Next >
  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
  • My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer. Eric Redwood City, CA
  • I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight. Michael Wichita, KS
  • PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent. Three H. Houston, TX
  • Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!! Elaine Atlanta, GA
  • It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem. Tony Apopka, FL
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK

Meet The Experts:

  • Infolawyer


    Satisfied Customers:

    Licensed attorney helping individuals and businesses.
< Last | Next >
  • Infolawyer's Avatar



    Satisfied Customers:

    Licensed attorney helping individuals and businesses.
  • Ely's Avatar


    Counselor at Law

    Satisfied Customers:

    Private practice with focus on family, criminal, PI, consumer protection, and business consultation.
  • Tina's Avatar



    Satisfied Customers:

    17 years legal experience including consumer protection law.
  • Barrister's Avatar



    Satisfied Customers:

    Attorney with 15 years experience in various consumer protection areas
  • P. Simmons's Avatar

    P. Simmons


    Satisfied Customers:

    16+ yrs. of legal experience.
  • Andrea, Esq.'s Avatar

    Andrea, Esq.


    Satisfied Customers:

    25 yrs. of experience in employment law, real estate and business law, family law, criminal defense and immigration.
  • LADY LAWYER's Avatar



    Satisfied Customers:

    Consumer Lawyer

Related Consumer Protection Law Questions