Consumer Protection Law
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Hi Wendi, thank you for the additional information. As far as disputing your contract with this company you have a couple of options which escalate based on the amount of cooperation you get from them and the amount of time and energy you are willing (or forced) to put into this matter to resolve it. Assuming they are willing to do the right thing and work with you through their customer service and rescind the contract under their recision plan, you will not have to go any further. It may be worthwhile to document your request to exercise this option in writing through an e-mail (as it is instant) and follow it with a letter which references your e-mail and phone calls. Assuming that does not work, you may get some cooperation with your credit card company to dispute this contract. Finally, the better business bureau offers some assistance to consumers in situations such as yours through mediation or similar consumer dispute procedures (even though this company is in poor standing with the BBB does not mean that the BBB would not be effective, and it is usually free or of low cost to consumers to use).
If the above procedures do not work, your last step would be to bring the matter to small claims court. If I recall correctly, you are in California. The small claims jurisdiction in California was just raised to $10,000.00 which allows you to bring suits against companies such as this without an attorney and for relatively low cost (it will take some of your time, but it is fairly effective). Here is some information on small claims court procedures if you need it: http://www.courts.ca.gov/selfhelp-smallclaims.htm The documentation of your discussions and efforts with the company to rescind your contract now will likely be very important in any court action against them, so keep documents, and make sure that any conversations you have with them are confirmed by letter and that you keep a copy of any letters you send to them.
I finally found the answers. I think I can record my call also on my I-Phone. I am actually in Washington State. How does anyone know who the Enrollment Agreement was with since they don't have their company name on there anywhere?
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