Hello and welcome.
My name is XXXXX XXXXX my goal is to provide you with excellent service today. I am sorry to hear of your difficult situation. Before I can give you an accurate answer to your question, please provide the following additional information:
Do you have any idea whether the dealer intentionally delivered the wrong vehicle to you or whether it was an accident? What misrepresentations were made to you?
I look forward to assisting you as soon as I have received this information. Thank you.
I am not sure of their intent. When i purchased extended warranty, it was explained to me that the final cost was $2200.00. I should have read the contract more in detail, but I was so excited about the purchase that I neglected to do so. Upon reviewing the invoice after I was informed by the dealership that the wrong car was delivered, there was extra $3,000.00 worth of extra coverage(additional rust proofing, road side service, etc) which I was not aware of.
In addition, when the dealership called me last night to inform me of the situation, they sent the salesman to my house to deliver a new contract with the VIN number that matches the vehicle that i have in possession, but the price of the car listed is $3,000.00 higher than the price that was on the old contract! I'm not sure if this is a scheme of some sort, but I just want to return the vehicle. Please help.
I hope this helps clarify the situation for you. Please remember to rate my service once you have all the information you need. If you have any other questions, please ask me – I’ll be happy to respond. Thank you!
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