Is this what your contract states:
AIR CONDITIONING AND HEATING NOTE: Coverage available on Heating and Air Conditioning units up to a 5 ton capacity.
AHS will pay up to $1,500 per contract term for access, diagnosis and repair or replacement of any geothermal and/or water source heatpumps, glycol, hot water, or steam circulating system. Customer is responsible for payment of any costs in excess of $1,500.
Where covered repairs require access to Air Conditioning and Heating ductwork, AHS will provide access to ductwork only through unobstructed walls, ceilings or floors, and will return access openings to a rough finish. If the Air Conditioning and Heating
ductwork is accessible only through a concrete floor, wall or ceiling, AHS will pay up to $1,000 per contract term for access, diagnosis, repair or replacement of such ductwork, including returning access openings to a rough finish. Customer is responsible for payment of any costs in excess of $1,000. If a leak is detected as a result of legally mandated diagnostic testing, AHS will repair and replace only accessible and unobstructed ductwork.
1. AIR CONDITIONING INCLUDING DUCTWORK
COVERED: All components and parts of the following air conditioning systems: Ducted central electric split and package units –Geothermal – Wall air conditioners – Mini-splits. When air conditioning system replacement is necessary, coverage includes upgrading of duct connections, plenumsand indoor electrical lines up to and including the disconnect, including when required to maintain compatibility and compliance with SEER, HSPF, and refrigerant standards. In regards XXXXX XXXXX the following are covered: Plenums – Dampers – Damper-only controls – Leaks or breaks in
ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grills.
NOT COVERED: Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pump – Window units – Water towers – Chillers, chiller components, and water lines – Legally mandated diagnostic testing when replacing heating or cooling equipment.
NOTE: AHS will pay up to $10 per pound per occurrence for refrigerant.
Customer is responsible for payment of any costs in excess of $10 per pound