I purchased an item through website, item arrived and happened to be not as described. Despite website administration being mediator, seller is refusing clear return/refund option. He is offering only refund minus a restoking 20% fees ( Item unused and unaltered $5000 jewelery item). it is being month with no solution. anything I can do?
I am in CA and he is in MA.
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Where do I find an attorney if I would choose to do that? Does ti mean that I will have to fly to MA for trial?
Person i was talking to is only his name known. He asked me to make checks to private name of woman but address is as buisiness. Do I make letter to Buisiness or to name of person i made checks out?
Is it better to get a lawyer for the letter? or start with the letter myself and then look for legal representation, if nothing happened for 30 days?
Dear XXXX, I started to write a letter and I encountered some problems: I couldn't find a MA registered business under this name and under this address. I do not have business owner nor negotiating person full names. They only mentioned on Facebook and selling jewelry on RubyLane.com under name "Beacon Hill Jewelers". T they received FedEx mail in "Boston Jewelry Mall" building in room #313..
Means for now i have some female name I had to make checks to, then her residential address on her personal check (which was $500 refund in attempt to settle my complain), name of "Beacon Hill Jewelers" I can't find as a legal business , bunch of emails under name "Evan" and his cell phone#, which given as a business phone on web and was used for communication.
Now almost month in dispute, today Ruby Lane mitigated that I can return an $5000 item for refund, but according their policy seller is entitled to restocking fee of 20% ( $1000) despite a fact that item was grossly misrepresented while advertised... ( is that ok? )
Suggestions? Thanks a lot!!!!!!
I am an owner of my own business, but without a registration I HAD to use my name in the name of my business. I was told that it is a law. My bad. Guess it depends on state or just different now days...
1. To whom to address a letter or file a lawsuit if I have no full name of any person? RubyLane didn't answer to my request to provide names.
2. Do I object unfair RubyLane "final" decision or just deal with Jewelry Store now on?
Hope it would be all...I appreciate your answers a lot. Have a nice weekend.
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