Recent Feedback
Good Morning,My name isXXXXX (XXXXX@XXXXXX.XXX) and I am a paid customer since 2008 to the Tribalpages.com company (Ravinder Rao, 12157 W Linebaugh Ave, Suite 183, Tampa, FL - 33626, US. Phone: 1(NNN) NNN-NNNN Email: support[AT]tribalpages.com). A month ago they did a mistake and about 2700 pictures of my site lost their links to their appropriate names. I order to repair I need to do it one by one which is an enormous difficult work which will take more than a month. I wonder if I can sue them and ask for compensation.The site is stevenzannos.tribalpages.comThank you.
Optional Information: Country relating to Question: United States State (if USA): Florida Already Tried: Only ask them to repair. But they did nothing plus that they don't always respond to my mails.
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INTRODUCTION
There is a company called TRIBALPAGES which provides family tree website.
http://www.tribalpages.com/index.html?m=1
They have free (with limits) and paying members.
I have since 2008 the most expensive choice called Deluxe at 36$ per year.
I have 2 sites.
One is called "Greek and linked European Families" with all names written with Latin characters and about 2700 pictures linked-connected-attached to the write persons. http://www.stevenzannos.tribalpages.com/
and a second one called "Ελληνικές Οικογένειες" (HELLINIKES OIKOGENEIES) with the Greek names written with Greek characters and about 300 pictures linked to the write persons. http://greekfamilies.tribalpages.com/
THE PROBLEM AND DAMAGE
June 1, 2012 I posted at an others member post at Tribal's Technical Forum that there is a problem and I am note able to update my site. http://www.tribalpages.com/tribe/forum?f=1&v=1&mid=69626&rid=69626
June 2, 2012 I posted in the Forum asking them to fix the problem.
They suggested to send them the files compressed and they would update my sites.
http://www.tribalpages.com/tribe/forum?f=1&v=1&mid=70000&rid=70000
June 5, 2012 I email to them in separate mails, so there would not be any confusion to them witch file goes to which site.
From: Steven Zannos <XXXXX@XXXXXX.XXX>
Subject: Re: TribalPages Message Board notification.
Date: June 5, 2012 7:53:04 AM GMT+03:00
To: TP Support <XXXXX@XXXXXX.XXX>
I send you the ged file that I can't upload to www.stevenzannos.tribalpages.com as you suggested.
But your sight must have a problem because the unzipped file is only 5.8 MB
Steven Zannos
Attachment : 23170.ged.zip (1.5 MB)
and in separated mail the second :
Date: June 5, 2012 7:59:50 AM GMT+03:00
2nd for the other site.
I send you the ged file that I can't upload to www.greekfamilies.tribalpages.com as you suggested.
But your sight must have a problem because the unzipped file is only 6.1 MB
Attachment : 23169 greek with 1st latin characters.ged.zip. (1.6 MB)
June 7, 2012 they mail me with separate mails
1st "Dear XXXXX Zannos,
The GEDCOM file you submitted has been successfully imported.
Website Location:
http://greekfamilies.tribalpages.com
Site ID:
greekfamilies
Number of Names:
23170
Number of Photos:
309
-The Staff at TribalPages.com
2nd "Dear XXXXX Zannos,
http://stevenzannos.tribalpages.com
stevenzannos
23169
2704
I logged to my sites and it was a MESS.
The stupid guy from Tribal manage to update the two different sites with the wrong ged file !!!!!!
RESULTE
The 2700 pictures lost their attachments (links) except those that their names was with latin.
Trying to update again with the correct ged files repaired the names but not the links to the pictures.
I send them this mail but the didn't bother. They even never apology. They are hiding.
Date: June 8, 2012 10:16:54 AM GMT+03:00
YOU DONE IT ALL WRONG !
1. When you said that nothing was wrong from your part and you asked me to send you zip files, I sent you 2 separate emails so you don't upload the wrong ged file to each of my sites. I don't know how you manage to cross the files. You did a mess.
Sometimes, finding the right Expert can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly.
I don't understand. What more information you need ? Your mail came back so quickly after my above message that I dough that you have read it. Please tell me if I am speaking to a computer or to live person..
Hello,
I will be very happy to try and help you today!
What amount of monetary compensation (roughly) would make you whole (satisfied)?
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I really don't know. I lost 4 years of work. To reconnect 2700 pictures one by one will take me more than 250 hours. Plus they broke my nerves with what they done. I don't know how much is the cost of a low case and how much a lawyer fee is. I think I will claim 15000 $ for me plus expenses. This is a suggestion. I am waiting from you to tell me if I have a strong case and how much should I ask. Thank you.
Thank you so much for this opportunity to try and be of service to you today.
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I am a licensed attorney and will do my best to provide you an honest and accurate answer to your important legal question.
QUESTION: "I wonder if I can sue them and ask for compensation."
ANSWER: Yes. First of all, please allow me to take a moment and say that I am genuinely sorry for all you have been through with this ordeal. I mean every word of that, and I wish you did not even have to deal with this frustration in your life. Accordingly, I am pleased to share some good news with you. You absolutely do have options available to you. Here are some suggestions, in the order presented. First, send a demand letter via certified mail--return receipt requested. Give the company a couple of weeks to reply. Secondly, if that fails to resolve the dispute, take advantage of private business mediation. It takes about 30 days for the process and boasts about a 70 percent success rate: Better Business Bureau. Thirdly, you could represent yourself but the maximum amount is $5,000: Small Claims Court. Or, fourthly, you could retain legal counsel and seek a much greater amount of monetary damages. The referral is free and the cost to confer with a local attorney is $25:
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I truly hope all works out for you.
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