I brough a used Honda Civic Hybrid from a Honda dealership in April, the sales men told me that the hybrid battery had been replace 8 months before I purchased it. Turns out it had never been replaced and now it is completely dead, I am trying to resolve this issue through the BBB with no success. My question is, is there a consumer law that protects me in this situation? Any law that protects me from being lied to?
State/Country relating to question: Colorado
Talking to the sales manager and making a case through the BBB
Hello and thanks for asking your question. My name is XXXXX XXX I will be assisting you.
It sounds like the salesperson misrepresented the condition of the car and battery to you. Further, relying on the incorrect information he gave you, you made your decision to purchase the car. Had you known the correct information - that the battery had not been replaced - you probably would have not purchased the car (or purchased it for a lower price). That is your argument, which is a valid one if you presented it in court. If you are unable to resolve through the BBB, it appears that you have a good case to file suit. Depending on the value of the replacement battery, you might be able to file in small claims court, which is a fairly simple and quick process.
I hope this information is helpful and answers your question but please feel free to post follow up questions or comments if I can assist you further. It is my goal to ensure your question is fully answered to your satisfaction.
It is good adviced summed up nicely from everything I was finding on the internet about consumer rights laws.
Attorney licensed in multiple jurisdictions.
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