How do I get out from under a month-by-month planby Genale Skin Care, who won't respond to my emails,and keeps sending the product I casn no longer afford?
State/Country relating to question: Arizona
sending emails that go unanswered
How is the monthly shipment paid for? Are they charging your credit card or debiting a bank account?
Where is the company located? Also in AZ?
They're charging my credit card.
They're located in Salt Lake City, Utah 84130
When I asked directly to be released, their answer seemed threatening about "backcharging", which I don't understand.
It is entirely up to you whether to cancel this or not and they were telling you that they will charge your credit card again if you stop payments -- but your credit card company will have another thing coming for them on that -- when a merchant starts playing games with a credit card company then the CC company does things like reduces payments to the merchant overall (everyone's account- not just yours) - so You should not be concerned with what the merchant has to say to you about backcharging.
However, you do need to make this cancellation in writing and send the same letter two ways -- by certified mail and by regular mail (so they cannot refuse to sign the certified letter and then claim they never received it) and if they refuse to cancel the order or you do not hear from them within 14 days of your cancelling the order in writing then you need to open a written dispute with your credit card company (telephoneing is not enough). Sometimes you can do the written dispute online through their website and other companies require that you write them a letter through the mail. In the letter, tell your credit card company that you cancelled it on XXXXX date and that they still continue to make the charges despite your cancellation and the credit card company will step in and cancel the orders with the company and will charge back at least until your letters and perhaps even before that if you can prove that you have been emailing and calling the company to cancel these products for much longer than your letters indicated. Once your credit card company cancels it then you need to keep a sharp eye on your credit card statements for the next year after that to see if the company tries to backcharge you for the charges that your credit card company removed (sometimes these companies even try to use an affiliate company to make the charge and they leave the description vague so most customers are not sure what the charge is for -- but you will be watching for something like that and you will alert your credit card dispute unit again immediately to remove the charges. Finally, if this company makes this process involving your credit card company difficult or does try to backcharge you, I suggest that you contact the Attorney Generals office in both your own state and their state and file consumer protection complaints against the company in both states and also file a written complaint with the Federal Trade Commission (www.ftc.gov) which is the US federal agency that handles complaints against companies who ship goods across state lines involving credit card transactions.
PLEASE PRESS THE THIRD, FOURTH OR FIFTH SMILE FACE SO THAT I WILL BE PAID FOR MY TIME IN ASSISTING YOU TONIGHT. THANK YOU !!
13 years experience in Consumer Protection law, in particular construction law and auto repo law
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