I purchased an extended warranty for my new Honda Accord, I was given a certificate that states if I didn't have to use the warranty during the term of the warranty I would receive $730.00 in the form of a refund. I applied for my refund and the dealership will not refund the money. The certificate was issued by the dealer. I have been trying for four months with no result. Are you familiar with this type of situation?
State/Country relating to question: New Mexico
Contacting the finance officer who processes the refunds, he told me my request is being processed, that was almost five months ago. I left a message on the manager's voicemail with no response. I called again today without any response.
Hello and thank you for your question...
I know exactly what type of warranty you bought as I have the exact same one.
You need to review the contract and make sure you are asking the correct party for the refund.
Often times, even when you buy the warranty from the dealer, they are written by other insurance companies and they are usually the one you have to contact in order to get the refund.
If you are dealing with the right party and they just continue to drag their feet on giving you the refund, you should send them a demand letter. Send it certified mail with return, receipt requested that way you have proof that they go tit.
Give them 15 days to give you the refund and if they do not then I would file a lawsuit against them in small claims court.
You can file the lawsuit yourself without an attorney.
If you tell me where in New Mexico you are I can probably find the courts website that will give you more information on how to file the lawsuit.
I bought the car in Maryland and the small claims court doesn't have any power of enforcement.
The warranty company won't speak with customers only dealerships.
Small claims court can issue a judgment which is the same judgment that you would get is any court in the state
The courts do not enforce judgments. You have to do that.
But with a judgment you have more power to collect.
I know but I would have to appear in court and it will cost me more to go back to Maryland than the amount of the refund.
I filed a complaint with the Attorney General's office and the Better business bureau.
I'll look into small claims court using my Brother as my representative. Thank you for the information.
That part is probably true, but you could hire an attorney, and if you are successful you could recover your legal fees as well.
Oh I didn't know that. I'll look into doing that. Thank you.
Also, just having an attorney send a demand letter for you may do the trick and get them to issue the refund.
you can find an attorney in MD by going to www.NACA.net
I believe that may work, again thank you.
I have won over 1500 Debt Lawsuits, saving my clients over $12,000,000.
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