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In the state of CA, what are the laws governing an online contest

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In the state of CA, what are the laws governing an online contest at a website for the most purchases over a 3 day period. Winner receives $500 gift card. My win was announced in a general email sent to all customers. I also received a personal email declaring my win. The next day I was informed via email that they had made a mistake, and another user had actually purchased more than I. Do they have any legal obligation to honor their declaration of my win? I need reference to actual laws stating my rights.

Submitted: 12 months ago.
Category: Consumer Protection Law
Expert:  LawHelpNow replied 12 months ago.

Hello,

Thank you so much for this opportunity to try and be of service to you today.

Wisdom...compassion..empathy. These are more than words for me. They are my promise to you.

I am a licensed attorney and will do my best to provide you an honest and accurate answer to your important legal question.

QUESTION: "Do they have any legal obligation to honor their declaration of my win?"

ANSWER: First of all, please allow me to say that I am sorry for your circumstances. Yes, when a business makes such a promises, the law requires them to honor their word, pure and simple.

QUESTION: "I need reference to actual laws stating my rights."

ANSWER: The legal authority (reference) for this type of dispute is California Business and Professions Code § 17500 et seq. To make known your concerns, you should share your experience with the Attorney General’s Office, California Department of Justice. To do so, please just click here (free of charge):

Consumer Complaint Against A Business/Company.

I truly hope all works out for you.

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LawHelpNow, Attorney/Lawyer
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