I DROPPED OFF MY 2005 HONDA ODDSSEY AT A HONDA DEALERSHIP BECAUSE I HAD BEEN HAVING POWER STEERING PROBLEMS AND THERE IS A RECALL ON ODDSSEY POWER STEERING.AFTER DROPPING OFF MY CAR, HONDA E-MAILED MY WIFE TO SAY THERE IS A RECALL ON THE BRAKE SYSTEM ALSO AND THEY WOULD REPAIR IT ALSO. NO RETURN E-MAIL OR OK WAS GIVEN.THE HONDA DEALER LATER CALLED ME TO SAY THEY NEED TO REPLACE THE MASTER CYLINDER W/ NO LABOR COST. $260. OK WAS GIVEN.THEY AGAIN CALLED TO SAY THA THE BRAKE FLUID WAS CONTAMINTATED/ OR NOT SERVICED, THEY WANT TO REPLACE ALL RUBBER PARTS IN BRAKE SYSTEM! COST $4209.NOTHING WAS WRONG WITH MY BRAKES WHEN I DROPPED OFF MY CAR, THEY E-MAILED ME TO TELL ME OF THE RECALL ON MY BRAKES, I DIDNT ASK THEM BECAUSE NOTHING WAS WRONG. I HAVE NEVER WORKED ON MY BRAKES, NOR HAVE I EVER NEEDED TO ADD BRAKE FLUID. NOW THEY REFUSE TO PUT MY CAR BACK TOGETHER SO I MAY HAVE MY OWN CERTIFIED MECHANIC CHECK MY CAR. THEY WANT ME TO PAY THEM OR TOW MY CAR OFF LOT.
State/Country relating to question: Hawaii
REACHING AN AGREEMENT WITH DEALER.
FILE A COMPLAINT WITH BETTER BUSNESS BUREAU
Hello and thank you for the question. I am sorry to read of this dilemma. What outcome do you envision?
I WOULD LIKE MY CAR REPAIRED TO THE WAY I DROPPED IT OFF, SO I MAY HAVE MY CERTIFIED MECHANIC INSPECT MY CAR.
You have every right to demand that relief. Have you considered small claims court along with a BBB complaint?
YES- BUT, I HAVE NEVER USED SMALL CLAIMS COURT. DO NOT KNOW THE PROCESS. WHAT SHOULD I DO NEXT? SHOULD I TOW MY CAR TO MY MECHANIC? IF I LEAVE THE CAR LOT DO I HAVE ANY OTHER RECOURSE? WHAT SHOULD I DO NEXT?
Having it taken to a mechanic will help you assess the damages and have a witness who can speak to the condition and damages for the court.Small claims court is very simple and user friendly. You go to the county small claims court and fill out a small claims court complaint in person. The case is then scheduled for a hearing and often will settle.
SHOULD I LEAVE THE CAR AT THE DEALERSHIP, OR TOW IT AWAY?
The advantage of having it towed is you can have it looked at my a mechanic, have the damages assessed, and have a stronger case for breach.
Licensed attorney helping individuals and businesses
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