Hello - I have a question about a remote computer monitoring service that I have had a membership with for almost a year now. After having some concerns that my husband was possibly having an affair, I signed up for a membership with this very well known computer monitoring company that advertises their services ability to log key strokes, all the programs the user accesses, while also monitoring any Instant Messages, as well as Emails, and so on and so forth.

I downloaded this program onto my husbands lap top computer and watched daily the data it has logged about his activity for almost a year now. The data that has been recorded and logged have been sites that suggest hooking up with escorts, various pornography sites, hidden email accounts - just a whole array of websites that have lead me to believe that my husband was a sick and disturbed sex addict - not to mention pathological liar from how he would emphatically deny his ever going to the sites that this monitoring company was reporting that he had been going to.

Over the last two months - we have been on the brink of splitting up and filing for divorce as this has been an agonizing and tumultuous year from everything this company has reported him doing. Last night as my husband and I were discussing -yet again- the things that this company had logged about his activity - and he was also -yet again -denying it all - He finally asked me to just sit with him and watch him for 30 minutes - while he showed me the things he does on his computer on a daily basis. The programs he uses - the email accounts he has - and everything else he normally access's - then afterwards we would log on to this monitoring site to see what had been recorded.

I agreed and sat with him for 30 minutes and meticulously watched the things he was doing - which were just normal everyday harmless things... Afterwards, I logged onto the monitoring site - and was completely shocked to see the things that were logged during that time frame I was watching him - they were reporting things that were never accessed during the entire time I sat with him and watched everything he had accessed.

Along with the data that he had done which was correctly logged, it had also logged a false Facebook account, a false yahoo email account and a few eBay searches... I saw with my own eyes that he never once accessed any of those things...

I can't even begin to explain the shambles I've been in over the data this monitoring site has been reporting, the emotional havoc alone has been so harrowing I can't even put it into words.

I do not believe that this monitoring service - which by the way - is acclaimed as one of the best out there - is maliciously reporting false information to just "mess" with people - but I can't understand for the life of me how it is reporting such inaccurate data. Data that has almost destroyed our family, and has been putting us through relentless agony...

I have sent this monitoring company an urgent message (ticket) advising them of this situation, and am currently still waiting for their response. I was just hoping to get some legal advice about all this - in regards XXXXX XXXXX options there may be. I would hate for anyone else to go through the agony that we have gone through because of the falsities of what they have been reporting. Any advice or light on this situation would be so greatly appreciated. Thank you very much for your time.