Verizon owes me money, yet due to errors on thier side, they have been sending me bills and now have sent to collection agency. I have proof, and have been told by customer service not to pay, but am no closer to resolving than i was months ago.is there legal action i should/could take to protect my credit or other damage this might cause me?
State/Country relating to question: Virginia
many calls with verizon customer service and providing verizon with proof of delivery to verizon of the equipment they are billing me for.
Hello. Is this for a cell phone?
no, it is for a FIOS bill (phone, internet, TV) with the question being around the return of a cable set top box.
Thanks for that clarification. Whenever dealing with Verizon or similar national companies, the first place to usually start is by looking through the published terms and conditions of service. There is generally a paragraph there that specifies how to deal with disputes.
It is important to first follow the exact dispute process provided.
If that doesn't resolve your issue, small claims court can be your last resort.
If you get to court, the first question is almost always whether the customer followed the dispute process first.
thanks. and is my credit in danger of being damaged?
Did you provide written dispute to the collection agency?
They can report to your credit after 30 days, unless you dispute the debt. If you do, they must provide proof of the debt before reporting or continuing collection efforts.
not yet. just received the first letter from the collection agency.
Great. Note the 30 day window provided in the letter.
There are some great standard dispute letters on the Internet.
Attorney licensed in multiple jurisdictions.
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