We are a small business with limited funds and are involved I a dispute with a service provider. We approved a Terms of Agreement and a charge to our credit card online with an electronic signature. The services were not provided as they were agreed. We have disputed the charge with our credit card company.

In their response to the credit card company to the dispute/charge back the company involved submitted an altered version of the Terms of Agreement that they claim we signed. I did save the Terms of Agreement that I copied into a word document, but I do not have an original copy, because it resided on the server of their shopping-cart/checkout. The Terms of Agreement are shown in a small box on their website and there is not a way to print them.

They have changed the Terms of Agreement they now show on their website to include this wording (likely because of our dispute with them). I am not sure of the technology involved with electronic signatures and if the agreement that corresponds to my electronic signature can be altered.

1. Is there any way we can prove that the Terms of Agreement corresponding to our electronic signature did not included this wording and that they submitted falsified information (by mail) to the credit card chargeback department?
2. Are there any recommendations about what action we can take to prove they falsified the original Terms of Agreement?
3. Does this alteration of the original agreement cause it to be void?
4. Did this company commit mail fraud or another criminal act?

I would be extremely grateful to anyone that can provide us any information about if the documentation that corresponds to my electronic signature can be altered. What they provide to the credit card dispute department

Thank you!

Optional Information:
State/Country relating to question: Minnesota

Already Tried:
We have field a dispute with our credit card company.