Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
The travel agent at the company I work at said that travel agents are responsible for
making sure the traveler knows what documents are required for travel.
They are the professionals who should be up to date on travel requirements and should
communicate this so that it is clearly understood. The agent did not tell me that hospital birth certificates are no longer accepted for proof of citizenship and in their documentation there is no mention of that either. They should be held accountable for the loss of my money.
They do have a disclaimer saying the the traveler ir responsible for knowing
what is required.
How can they not be resposible for the job they do?
Is it legal for someone to say they are not responsible for their job description?
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).