The travel agent at the company I work at said that travel agents are responsible for
making sure the traveler knows what documents are required for travel.
They are the professionals who should be up to date on travel requirements and should
communicate this so that it is clearly understood. The agent did not tell me that hospital birth certificates are no longer accepted for proof of citizenship and in their documentation there is no mention of that either. They should be held accountable for the loss of my money.
They do have a disclaimer saying the the traveler ir responsible for knowing
what is required.
How can they not be resposible for the job they do?
Is it legal for someone to say they are not responsible for their job description?
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