The BBB complaint process is voluntary. Other than bad publicity, there's not much the BBB can do to enforce complaints.
There are a few things you can do that can bring more pressure on Direct TV, other than spending the time, energy and money suing them yourself.
First, you should file an online complaint with the Indiana Attorney General. You can do so at the following link:
Second, you can file an online complaint with the Federal Trade Commission. You can do so at the following link:
These complaints will result in investigations being opened, if they have not already. If they have been opened, then the more complaints, the more likely significant steps will be taken and restitution be made available to the consumers.
Finally, there has been a class action lawsuit filed against Direct TV for various wrongdoings. You may be covered as a member of the class. Here's a link that provides a starting point for investigating that:
Please let me know, if you have follow-up questions.
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