I have a Bank of America credit card. Early this year the balance was roughly 17,000.00. I went over my limit by 12 bucks and of course my interest rate went up to 29% or so. I bit the bullet and paid and paid, knowing it was my own fault. Finally, I got my interest rate to 21%, better anyway. I have since gotten my balance down to 11,000.00.
Last Friday I got on the phone to make a $500.00 dollar pmt and the automated voice says this account is closed. A pmt of 250.00 is due on Oct 1. Panic sets in, why did they close my acct, I got a csa on the line, who stated I called and closed the account on the 18th of Sept. I said I did not. She explained to me that I had said my Bathing suit shop wasn’t doing well. and I was only making 10,000.00 a month. I live in bush Alaska, imagine that. I corrected her, I do not own a bathing suit shop, do not make 10,000. a month. She said she would investigate and get back to me on Monday. This was all very unsettling. I had to call back. The # XXXXX had given for her supervisor was a bad #. Getting nervous I called again. Next person I talked to gives all the same info. I correct her. After arguing with me, she talks to her supervisor, then explains to me that its no longer a B of A acct, its been sold to Barclays. What’s that? She doesn’t know. Her super gave her phone #s to give me but didn’t want to talk to me, nothing she could do. I will have to work it out with them.
Get me someone to talk to, I say. She puts me to the Risk dept. Same song and dance except now this bathing suit shop only makes 10,000.00 a year instead of a month. And I still don’t own this business. They will call me back on Tuesday. On Monday afternoon, (still no call from the original woman) I get a letter congratulating me for being accepted into the re payment program, the only good news is interest is down to 11% as of the 22nd of Sept. My nerves are fried. I work for a school district and pulled the B of A file for the business card that I had cancelled per instruction from my supervisor, how about that on the 22nd of Sept. They evidently paid no attention to what account to cancel, if
indeed, this call closed my account, however my acct was never mentioned, but my name was. The business account for the SD is still open, the one I supposedly closed and then there is still the Bathing suit shop... whose information is this. I finally got a call back this afternoon (Wednesday) from that last person I talked to. I never did understand what or why but they had made a mistake and were trying to fix it, that was all I needed to know. So what do I do now? Accept what ever interest rate they determine and whatever credit limit they determine. I just want to pay it off. Maybe I better pull a credit report and check that also. See if they have done any damage there. After all the stress they have put me though, even if they fix it, shouldn’t they have to do something for me besides admit they made a mistake. Somehow, it just seems wrong. Should I be consulting an attorney? Or negotiate with B of Am?

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State/Country relating to question: Alaska

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nothing. I don't know if there is something I should do.