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Law Educator, Esq.
Law Educator, Esq., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 111683
Experience:  Attorney experienced in commercial litigation.
10285032
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Any way to get out of an auto-renewal ATT office contract

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Any way to get out of an "auto-renewal" ATT office contract? While I was in the hospital undergoing another heart operation in March, I received the only form of communication--a small post card-- stating that our ATT small business lines would be auto renewed for 3 more years. Seems a major company like ATT could afford to spend a bit more on PR to communicate a 3 year contract. I had hoped to port the only remaining office line to an iPhone that would make ATT more money than 1 office line; but they will not allow it unless our contract expires ---in 3 more years!
Unfortunately, under the law that small notice in advance of the cancellation period is all that is required under the law. However, you would have to try to argue that they should grant a waiver of that based upon the fact that you were medically incapable of responding to that notice and provide medical documentation regarding your incapacity. The problem you have is that if you did not try to cancel as soon as you were medically able to do so, the longer the delay the more difficult it would be to argue your position. BUT, the problem is that unless they agree to do this, legally they can bind you to the contract.


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Law Educator, Esq. and 2 other Consumer Protection Law Specialists are ready to help you
I saw your comment in your feedback. What you need to do is put together documentation of your medical incapacity preventing you from cancelling. Then contact them and try negotiating this by phone and send them a letter also requesting cancellation outside of the notice period based upon your documentation that you were medically unable to give the notice in time. Then see where it goes from there and negotiate with them.
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Customer: replied 7 years ago.
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