Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
You may want to contact the VA Office of Consumer Affairs, a state agency set up to protect VA consumers from deceptive or illegal practices. They can be reached here and their telephone contact information is here. They can also fully advise you on the rights of consumers in your state and on what your resolution of this may be. Normally, sales of goods by a merchant do not need to provide refunds and may be "final," however, retailers normally have to provide clear information to a buyer about any rights to returns or any "free trials." Also, when a consumer pays for a service but that service is never performed, even where the sale is "final" that may not apply to unperformed services. You should discuss this with the VA Office of Consumer Affairs and they may be able to help you resolve this.
Also, if this was a credit card purchase you may want to contest the charge with your credit card company by letting them know you were not made aware there was a trial period and that the service you paid for was cancelled as you decided not to take the item so the retailer has now kept money for a service they never provided.
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).