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Jane T (LLC)
Jane T (LLC), Lawyer
Category: Consumer Protection Law
Satisfied Customers: 8435
Experience:  Work and studies in privacy, lending, credit, and general consumer issues
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I HAVE BEEN DEALING WITH OBERON MEDIA SINCE DEC.2008 ABOUT

Resolved Question:

I HAVE BEEN DEALING WITH OBERON MEDIA SINCE DEC.2008 ABOUT TWO COMPUTER GAMES THAT DON'T WORK I PURCHASED AT 2 DIFFERENT STORES. I COULDN'T TAKE THEM BACK TO THE STORES BECAUSE THEY WERE OPENED. I HAVE EXPLAINED THIS IN NUMEROUS E-MAILS TO THEM BECAUSE I CAN'T GET A TELEPHONE NUMBER TO CONTACT THEM. THEY TOLD ME TO MAIL MY DEFECTIVE CDS TO THEM AND WHEN THEY RECIEVED THEM THEY WOULD GIVE ME THE NUMBERS I NEEDED TO DOWNLOAD SO I COULD PLAY THE GAMES. I MAILED MY CDS TO THEM ALONG WITH MY RECEIPTS FROM THE STORES AND I KNOW THEY RECIEVED THEM BECAUSE SOMEONE THERE SIGNED FOR THEM. THEY JUST KEEP GIVING ME THE RUN AROUND. I KNOW IT PROBABLY SOUNDS PETTY BUT I DON'T LIKE BEING RIPPED OFF. CAN YOU HELP ME PLEASE?????
Submitted: 7 years ago.
Category: Consumer Protection Law
Expert:  Jane T (LLC) replied 7 years ago.

DearCustomer

 

Do you have the records of their instructions to mail the CDs to them, the promise to provide you with a code for the game, and the signed receipt of delivery?

 

What state are you in?

 

 

Customer: replied 7 years ago.

YES I HAVE THE E-MAIL WITH THE ADDRESS I WAS TOLD TO MAIL THEM TOO

 

I LIVE IN ARNOLD MO.

Expert:  Jane T (LLC) replied 7 years ago.

DearCustomer

 

I understand your frustration, no one likes to be mistreated or to lose money. When a company sells a product both the company and the retailer have a warranty that the product is fit for the purpose for which it is sold, for example, a chair someone buys is safe to sit on and a computer CD will work as a game or program. Also, where a company or person says to another that if they will do something, such as return an item and then they will exchange it, then that can become a contract. So, in either case, or in both cases, a consumer may pursue court action, through small claims to seek delivery of good product or a refund.

 

However, as court costs may sometimes exceed the compensation a person is seeking, where a consumer purchase is involved consumers may sometimes seek assistance from their state's Attorney General's office, which normally has a consumer protection division. In MO the Attorney General's Office of Consumer Protection can be contacted here. By contacting their state Attorneys General consumers may obtain free assistance with a seller or manufacturer who does not follow state consumer sales laws regarding warranties, product replacements, or keeping agreements with consumers. You can discuss your problems with the AGs office and let them know the documentation you have (they may ask for copies) and they may be able to resolve this with the manufacturer. Because state AGs may pursue criminal charges against sellers/manufacturers who violate state consumer sales laws sellers/manufacturers may sometimes be more willing to resolve conflicts.

 

 

Customer: replied 7 years ago.
OBERON MEDIA IS IN NEW YORK,DO I NEED TO CONTACT THEIR ATTORNEY GENERAL?
Expert:  Jane T (LLC) replied 7 years ago.

DearCustomer

 

When a seller, store, or manufacturer offers or enters into a state to sell their goods that normally means they have what is known as "sufficient minimum contacts" for the state of the consumer to have jurisdiction over them. You may want to begin with your state's Attorney General as your state of residence, as the consumer, will likely mean the company must abide by MO laws. You can also speak about this to your AG to verify.

 

 

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