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Curtis B.
Curtis B., Technician
Category: Construction and Road Equipment
Satisfied Customers: 1130
Experience:  Technican turned service manager with multiple lines of equipment and rental units.
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I HAVE A 416 CAT BACKHOE 1986 WITH 10,080 HOURS, WAS WORKING

Customer Question

I HAVE A 416 CAT BACKHOE 1986 WITH 10,080 HOURS, WAS WORKING GOOD TILL SATURDAY STILL HAVE FORWARD, HAVE TO SHUT MACHINE OFF TO SHIFT , BILL, SEEMS TO HAVE LOST REVERSE, WILL BACK UP SLOWLY ON LEVEL, BUT QUITS BACKING AS SOON AS YOU NEED A LITTLE THROTLE
JA: We'll do all we can to help. Is there anything else important you think the Heavy Equipment Mechanic should know?
Customer: NOT REALY, I AQUIRED THIS MACHINE, 2 MONTHS AGO, CAME FROM A SCHOOL, WHERE THEY TRAIN OPERATORS, SO HAD A PRETTY EASY LIFE.
Submitted: 9 months ago.
Category: Construction and Road Equipment
Expert:  andreab-cssm replied 9 months ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (paste the question link into the response). Thank you, ***** ***** Customer Support Team.
Expert:  Dan replied 9 months ago.

Hi my name is***** will be glad to try to help. What is your machine serial number?

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