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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Would like Hotmail on my new cell phone,, Samsung 8+.. my

Customer Question

would like Hotmail on my new cell phone,, Samsung 8+.. my passwords don't work.. have had Hotmail for any, any year.. guess I need help trying to set up new password
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: Android.. Samsung 8+..
JA: Have you installed any updates recently?
Customer: just got phone about 1 week ago.. updates seem to be automatic
JA: Anything else you want the computer expert to know before I connect you?
Customer: just that I am pretty much tech nubie
Submitted: 7 days ago.
Category: Computer
Expert:  Isaac Franklin replied 7 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 7 days ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back for outlook?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Once we reset the password, we will add it to your droid.

Customer: replied 7 days ago.
computer is fine... I just need help setting up a NEW password
Expert:  Isaac Franklin replied 7 days ago.

Are you requesting remote support? I am not sure of your answer?

Customer: replied 7 days ago.
Never mind.. thx for trying... will try again later..
Customer: replied 7 days ago.
How do I get my deposit(s) back.. had to submit twice as page was dropped after the first connection with "JustAnswer".. thx again for your help
Expert:  Isaac Franklin replied 7 days ago.

Im sorry, but we didnt troubleshoot yet?

If you decide you have more time and want to reset your password, just let me know.

Your duplicate you made is already closed and being refunded. If you wish to continue,

we will do it 'here' so you are not duplicating charges for the same thing.