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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My email account was hacked, and I had to change it...I

Customer Question

My email account was hacked, and I had to change it...I think that my SS account was under the old account? I have no ability to access it anymore. How can I re-set my password?
JA: Just to clarify, what email service provider are you using for this account?
Customer: Buncombecounty.org
JA: Have you installed any updates recently?
Customer: I can't, this computer belongs to the county
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, I just need to change my email address, I have my user name and password ***** to me when I signed up a couple of years ago
Submitted: 11 days ago.
Category: Computer
Expert:  Isaac Franklin replied 11 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 11 days ago.

is the .org account the one you cannot get into?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Customer: replied 11 days ago.
No, it's my social security account, I need to re-set my email address as the one that I opened my account with was hacked
Customer: replied 11 days ago.
why was I sent to you all anyway instead of the Social Security Admin
Customer: replied 11 days ago.
you can't connect to this computer, it belongs to the county
Customer: replied 11 days ago.
this was a waste of my money...you can't do anything