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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 18485
Experience:  5 years as Network Admin, 10+ years of IT support
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I'm trying to get back into my Facebook. I had my PC fixed

Customer Question

I'm trying to get back into my Facebook. I had my PC fixed and now I do not remember my password, please can you help me
JA: When did you last use the account?
Customer: two day's ago
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Gateway
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: It's about 5 years old
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I just like to get back into my Facebook
Submitted: 12 days ago.
Category: Computer
Expert:  Josh replied 12 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 12 days ago.

Click here: https://www.facebook.com/login/identify?ctx=recover&lwv=110

Enter your email address on file with Facebook then press Search

Follow the prompts to reset your password ***** use the new password ***** sign in

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Expert:  Josh replied 11 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue