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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just got a little screen on my e-mail asking that I enter

Customer Question

I just got a little screen on my e-mail asking that I enter my user name and my password, which I did and nothing happens. When I looked at my e-mail I discovered I have not received any e-mail since June 8th. ???
JA: What confuses you?
Customer: That I haven't had any e-mail since June 8th.
JA: Are you logged into your email account on any other devices?
Customer: Yes, I just changed over to an IPhone.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: No, it just asked for it and I gave them what I had been using. ***@******.*** and rdh62&Dsy64
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 12 days ago.
Category: Computer
Expert:  Richard replied 12 days ago.

Hi there and welcome

To clarify, you are having this issue on the iPhone correct?

Please let me know

Customer: replied 12 days ago.
No, it is on my computer.
Expert:  Richard replied 12 days ago.

Thank you

Can you tell me which email program you are using on the computer?

Customer: replied 12 days ago.
I would like to cancel my Just Answer, free trial and all.
Expert:  Richard replied 12 days ago.

ok, please contact customer service for this.

All the best with resolving your issue