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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot access my email, comcast, no, no

Customer Question

I cannot access my email
JA: Just to clarify, what email service provider are you using?
Customer: comcast
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Computer
Expert:  Bhavik Joshi replied 14 days ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 14 days ago.

How do you acess your emails using phone or web browser ?

Expert:  Bhavik Joshi replied 14 days ago.

​Please follow below steps to reset your password.

  1. Go to www.xfinity.com/password.
  2. Enter your XFINITY username and click Continue. (If you can't remember your username, go to www.xfinity.com/username).
  3. Complete the security check by typing the moving letters in the box. Click Continue.
  4. Select a method for recovering your password ***** the options listed and click Continue.

    Note: If you do not want to have the link emailed or texted to you, click Try a different method. You will be asked to provide the answer to your secret question and your ZIP code.
  5. Confirm your selection on the next page by clicking Continue.
  6. A confirmation message will appear.
    • If resetting via email, check your email and click the Reset my password *****
    • If resetting via text message, check your text messages and enter the reset code. Click Continue.
  7. Create and confirm your new password. Click Continue.
  8. A confirmation page will appear.
Expert:  Bhavik Joshi replied 13 days ago.

Did this work for you ?

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