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Kevin T
Kevin T, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1205
Experience:  IT Manager at Wood Group PSN
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I have changed my password day ago....on my Mac computer. It

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I have changed my password day ago....on my Mac computer. It has messed up my i photo in that i can't send photos. could you help
JA: How much experience do you have with this particular machine?
Customer: Not much .
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: only that i am old and not too computer knowledgeable

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Hi,

Would this be the iCloud password ***** are refering too?

Thanks

Kevin

Kevin T and 7 other Computer Specialists are ready to help you
Customer: replied 5 days ago.
i think so

Are you on Windows or mac?

Customer: replied 5 days ago.
I think it is an iCloud password
Customer: replied 5 days ago.
Are you still working this late. I will be home all evening
Customer: replied 5 days ago.
I have a mac

Hi Sorry, I am back now and ready to assist

Customer: replied 3 days ago.
Do u work on Sunday?
Customer: replied 3 days ago.
Can u help today

Yes I am here, let me know when you are here

Customer: replied 3 days ago.
I am here now... and I think this may be a simple fix. when I go to send photos from my iPhoto libe it won't send and says " email server didn't recognize username"....so there must be a place where I sign in with my new password ***** i photo...but I don't know where. could you help me.
Customer: replied 3 days ago.
perhaps you can just tell me what to do?

If you open up your mail app, is there an email account set up on it?

Customer: replied 3 days ago.
I don't know if it is an iCloud password..maybe. All I know is that i changed my password ***** it messed up my iPhoto libe. when you change a password ***** how may places do you have to change. All I ever use is email and iPhoto. thank you
Customer: replied 3 days ago.
where do I find my mail app?

To reset your Apple ID / iCloud ID use this

https://iforgot.apple.com/password/verify/appleid

Customer: replied 3 days ago.
did what you said and resigned in password. i photo like still says " emailer server didn't recognize username" what do i do now?

Can you download and install this remote access software

https://www.teamviewer.com/en/

Customer: replied 3 days ago.
I can try now... I just did it

Is it installed?

Customer: replied 3 days ago.
I just did the download
Customer: replied 3 days ago.
How do I install it . I did download it

Once downloaded open the file and it should run the installer

Customer: replied 3 days ago.
ok.. I'll do that right now
Customer: replied 3 days ago.
what is this costing me? the $39 or more.????
Customer: replied 3 days ago.
Price...before i agree??

No, the $39 was already billed.

Customer: replied 3 days ago.
Kevin, what price?

It's nothing extra, you have been billed for the question and the remote already

Customer: replied 3 days ago.
okay....then I agree...how do I get back to that agreement page?
Customer: replied 3 days ago.
$39 is fine. i agree
Customer: replied 3 days ago.
what now??

It has been charged already no money needed

Did you install teamviewer

Customer: replied 3 days ago.
I did...what now?

What's the ID and Password ***** it?

Customer: replied 3 days ago.
22Mymigoboy
Customer: replied 3 days ago.
password ***** ***** about 4 days ago

I'm looking for the Id and Pass teamviewer gives you not one you chosen

Customer: replied 3 days ago.
where am I getting that and will it mess up my new password?

Please restart and it will give you a numerical ID and password

Customer: replied 3 days ago.
Kevin...I did what you said and when asked for password, I put in my new one of several days ago and it rejects it.. what now?

You dont need to give it any login info.

Just open it and give m the id and password ***** generates

Customer: replied 3 days ago.
ok
Customer: replied 3 days ago.
where do I find this ??

In your programs list

Customer: replied 3 days ago.
where am i looking for this password ***** ID from them??
Customer: replied 3 days ago.
where is the programs list?

Were all your programs sit? Dont you see it?

Customer: replied 3 days ago.
I don't know what programs are
Customer: replied 3 days ago.
sorry I don't know he computer language

Apps, like Safari, Finder, etc etc

Customer: replied 3 days ago.
ok Ill go to Safari...Thank you
Customer: replied 3 days ago.
Am getting discouraged. where do i find what you want? I can't find it
Customer: replied 3 days ago.
safari had emails from you but no password
Customer: replied 3 days ago.
this is getting to be more trouble than it is worth
Customer: replied 3 days ago.
Is there another way. Wasting your time and mine

Do you see the blue teamviewer application in your start bar were all other programs are?

Customer: replied 3 days ago.
what is a start bar...where do I find it?

Can we re-visit this tomorrow with fresh ideas?

Customer: replied 3 days ago.
I saw this... is this it????? View Response:
> http://www.justanswer.com/mac-computers/afir6-changed-password-day-ago-on-mac-computer.html?jats=F1564B5B19D54F0CB398517E49973ECD&utm_source=sys&utm_medium=email&utm_content=viewanswer_bu&utm_campaign=info_request&r=nte%7C2017-05-21_pdcJaUsTrxInfoRequest%7Cln=viewanswer_txt
>

I cannot see the attachment

Customer: replied 3 days ago.
I think I just need to get my new password ***** iPhoto. there must be an easier way.
Customer: replied 3 days ago.
View Response:
> http://www.justanswer.com/mac-computers/afir6-changed-password-day-ago-on-mac-computer.html?jats=F1564B5B19D54F0CB398517E49973ECD&utm_source=sys&utm_medium=email&utm_content=viewanswer_bu&utm_campaign=info_request&r=nte%7C2017-05-21_pdcJaUsTrxInfoRequest%7Cln=viewanswer_txt
>

I need to connect to your pc If you cant open teamviewer i cannot do this

Customer: replied 3 days ago.
what do we do???
Customer: replied 3 days ago.
I'm sorry to waste your time and mine. this is getting tedious for both of us.

Ok so at the bottom of your screen do you see 30+ programs?

Customer: replied 3 days ago.
No......where? My email screen?

No. When you open Safari, do you see programs next to it?

Customer: replied 3 days ago.
I do not see 30+ programs....Shall we quit?

You must see programs next to safari?

Like every other MAC?

Look at the bottom of this picutre

http://recomhub.com/blog/wp-content/uploads/2015/01/Screen-Shot-2015-01-16-at-7.13.38-PM.png

Customer: replied 3 days ago.
no... I do not see programs

Ok - it looks like i cannot help you.

I will flag this for cancel.

Sorry.

Customer: replied 3 days ago.
Ok.. thank you. You have been amazingly patient. can I tell your boss that.
Customer: replied 3 days ago.
Give me your boss's name and i will tell him how good you were

You can leave a review at the top, thanks

Customer: replied 3 days ago.
Thanks , kevin

Anytime