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Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.
Would this be the iCloud password ***** are refering too?
Are you on Windows or mac?
Hi Sorry, I am back now and ready to assist
Yes I am here, let me know when you are here
If you open up your mail app, is there an email account set up on it?
To reset your Apple ID / iCloud ID use this
Can you download and install this remote access software
Is it installed?
Once downloaded open the file and it should run the installer
No, the $39 was already billed.
It's nothing extra, you have been billed for the question and the remote already
It has been charged already no money needed
Did you install teamviewer
What's the ID and Password ***** it?
I'm looking for the Id and Pass teamviewer gives you not one you chosen
Please restart and it will give you a numerical ID and password
You dont need to give it any login info.
Just open it and give m the id and password ***** generates
In your programs list
Were all your programs sit? Dont you see it?
Apps, like Safari, Finder, etc etc
Do you see the blue teamviewer application in your start bar were all other programs are?
Can we re-visit this tomorrow with fresh ideas?
I cannot see the attachment
I need to connect to your pc If you cant open teamviewer i cannot do this
Ok so at the bottom of your screen do you see 30+ programs?
No. When you open Safari, do you see programs next to it?
You must see programs next to safari?
Like every other MAC?
Look at the bottom of this picutre
Ok - it looks like i cannot help you.
I will flag this for cancel.
You can leave a review at the top, thanks