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I see your having an issue with your Galaxy Grand phone.
Perhaps I can be of assistance today?
Before we begin, do you happen to run into a login screen from Google when turning the phone on?
Is it asking for an account or email?
Thanks for replying.
I have a way to bypass that Google screen so please follow with me.
When you restarted your phone, did it ask to connect to a wifi connection?
To begin, we need you to connect the phone to your wifi. Once this is done, please let me know so we may continue.
Now try to get to the Google screen where it asks for your email account login. Once there, bring up your keyboard and press and hold the @ key. You then should see a Settings icon above it. Click on it and this should bring up a window that's called Input Options.
From there, do you see Google Keyboard Settings listed?
I see. Make sure you press and hold down the @ button on the keyboard. Don't let go, during the time a settings icon should've appeared right above. It looks like a wheel.
So what happens when you hold down the @ key?
This should've worked. Your suppose to long press @ then a settings icon should appear above.
Ok, let's try something else. Restart your phone, and get to the menu where it asks you to choose a wifi network. Instead of connecting to one, there should be an option to add one.
Now, when you choose to add one, it's going to let you type in the name of the network. Just type some nonsense words, try to highlight it and the small window of Copy, Cut, Share and : should appear. Choose : and then select Assist.
This then should open up the Google app.
If you get lost, please let me know.
So do you see the Input Options window?
Still with me?
So you told me you managed to get the icon settings to show. Did you happen to see the Input Options window?
When you get to the Input Options menu, please tell me what is listed there? Do you happen to see Google Keyboard Settings?
Are you still there?
I'm still here if you need assistance. I'd like to know if you followed the steps to unlocking your phone.
Please let me know.